Occupational Health Customer Services Administrator

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.

The Opportunity

Abbott Rapid Diagnostics is part of Abbotts Diagnostics family of businesses bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Our Toxicology Business part of Abbott Rapid Diagnostics is currently recruiting for a OH Customer Services Administrator. The role would be based in our Abingdon (Oxfordshire) office.

Were looking for a Customer Service Administrator to join our dynamic Occupational Health (OH) team within the Toxicology business unit. Based at our Abingdon office youll play a key role in supporting the seamless delivery of our Occupational Health services to clients across the UK.

This is more than just an admin role its an opportunity to be part of a team that helps keep workplaces safe healthy and compliant. Your work will directly impact our customer experience and contribute to the overall efficiency and success of our operations.

This job description will be reviewed periodically and is subject to change.

RESPONSIBILITIES:

• Clinic Coordination: Set up and manage clinic calendars in our Occupational Health Management System to enable smooth appointment scheduling.

• Clinician Support: Maintain clinicians schedules including managing annual leave and training time.

• Supplier Liaison: Collaborate with third-party providers to ensure clinics are fully resourced and run efficiently.

• Documentation Management: Upload reports and certificates from third-party services ensuring timely delivery to clients in line with KPIs.

• System Administration: Perform a variety of administrative tasks within our Occupational Health Management System to keep everything running like clockwork.

• General Admin Support: Provide day-to-day administrative assistance to support the wider team and business objectives.

• Team Collaboration: Support with other duties as needed to help the team succeed.

EXPERIENCE EDUCATION:

• Education to national standards

• Excellent written and oral communication skills

• Strong administrative skills with attention to detail and accuracy.

• IT literate with a good working knowledge of Word Excel & Outlook

• Experience of working for a service provider in a related field is preferable.

• Ability to prioritise workload to meet deadlines

• Be customer and quality focused

COMPETENCIES:

• Pioneering Ability to work with your line manager and the wider business to support with Continuous Improvement projects.

• Achieving Ensuring that you always work with the objective of meeting all measurable KPIs.

• Caring Supporting customers and colleagues to achieve the desired outcomes for our customers.

• Enduring Ensuring that current or changes to any process ensure the long-term success of customer services and retain and grow our customer base.

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

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The base pay for this position is

In specific locations the pay range may vary from the range posted.

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