Director, Head of Operations, Riott Media, GC

Job Summary

Marriotts Riott Media is our global data-driven media network that empowers brands to meaningfully engage travelers across Marriotts digital and on-property ecosystem.
The Director of Operations GC Riott Media will lead the operational backbone of the media business owning the full campaign lifecycle post-saleincluding inventory allocation pricing coordination trafficking creative management quality assurance performance monitoring and client-facing reporting. This role requires a seasoned operations leader with deep experience in multi-channels media execution strong process discipline and the ability to build and manage high-performing teams in a fast-evolving environment.
Reporting to the VP Head of Riott Media GC this position will serve as the central orchestrator between Sales Product Technology Finance and Property Operations to deliver seamless scalable and brand-safe advertiser experiences.
Key Responsibilities

End-to-End Campaign Execution
Own and optimize the full operational workflow from sales handoff to campaign completion and post-buy reporting.
Ensure timely and accurate campaign setup trafficking targeting validation and go-live across all Riott Media inventory.
Implement rigorous quality assurance protocols to guarantee creative compliance brand safety and technical accuracy.

Pricing Coordination & Yield Integrity
Partner with Sales and the VP to operationalize pricing strategies ensuring all deals align with approved rate cards discount thresholds and packaging rules.
Maintain and govern the centralized pricing playbook including standard packages custom deal templates and dynamic pricing guardrails.
Flag deviations or exceptions for VP/Finance review and ensure proper documentation and approval trails.
Analyze historical pricing and delivery data to inform future pricing recommendations and inventory bundling strategies that maximize yield without compromising fill rates.

Inventory & Capacity Management
Work closely with internal teams to understand real-time inventory availability forecasting models and technical constraints.
Coordinate with Sales to align campaign delivery commitments with actual capacity minimizing under-delivery or overbooking.
Support forward-looking inventory planning to enable proactive sales outreach and strategic packaging.

Performance Monitoring & Reporting
Lead the design and delivery of standardized client-ready performance reports including impressions engagement metrics audience insights and ROI benchmarks.
Collaborate with Analytics to enhance measurement capabilities (e.g. viewability attribution) where feasible.
Serve as the primary operational point of contact for post-campaign inquiries reconciliation and billing support.

Process Design & Scalability
Establish scalable operating procedures SLAs and KPIs for all operational functions (e.g. turnaround time error rate pricing compliance client satisfaction).
Drive automation and tooling improvements (e.g. ad servers pricing dashboards workflow systems) to reduce manual effort and increase efficiency.
Document all processes for audit readiness training and knowledge continuity.

Cross-Functional Leadership
Act as the operational liaison between Sales Finance Product Tech Legal and Property teams to resolve dependencies and remove bottlenecks.
Represent operational and pricing realities in strategic planning discussions to ensure feasibility of new product or sales initiatives.
Manage relationships with third-party vendors (e.g. ad tech platforms verification partners) as needed.

Team Leadership
Build mentor and lead a multidisciplinary operations team (e.g. Campaign Managers Traffickers QA Analysts Pricing Coordinators Reporting Specialists).
Foster a culture of precision accountability commercial awareness and continuous improvement.

Candidate Profile
Education and Experience
Bachelors degree in Marketing Advertising Business Administration or related field.
Minimum of 10 years in advertising marketing or related field with at least 5 years in a leadership role. Tourist industry related experience is preferred.

Skills and Competencies
Proven track record managing high-volume multi-channel digital campaigns at scale.
Hands-on experience with ad serving DMPs/CDPs and reporting/analytics tools.
Familiarity with data privacy regulations (e.g. PIPL GDPR) as they apply to media activation.
Experience in hospitality travel retail or CPG media is highly advantageous.
Operational excellence with obsessive attention to detail
Strong project and stakeholder management skills
Analytical mindset with ability to translate data into actionable insights
Excellent written and verbal communication in English and Mandarin
Ability to thrive in ambiguity and drive structure in a startup-like environment within a global enterprise

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.