SR. Techinical Support
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Senior Technical Support Executive will be responsible for delivering advanced technical support handling complex IT infrastructure issues and leading deployment/implementation activities across client environments. This role requires deep handson expertise in networking servers virtualization cloud platforms security surveillance systems and backup/DCDR technologies.
The candidate will also mentor junior engineers lead critical projects and ensure high service quality and client satisfaction.
Key Responsibilities
1. Advanced Technical Support & Troubleshooting
Handle escalated L2/L3 support tickets related to network server cloud and security environments.
Diagnose and resolve complex issues involving hardware software OS network and cloud services.
Perform onsite support for highpriority cases and customer escalations.
Coordinate with OEM support teams for advanced issues.
2. Network Infrastructure Management
Configure and troubleshoot Layer 2 & Layer 3 networks including:
Switches routers firewalls load balancers
VLANs routing protocols VPNs QoS and network security policies
Implement wireless solutions WiFi controllers heat mapping and RF optimization.
Monitor and optimize network performance using specialized tools.
3. Server Virtualization & Storage
Deploy configure and manage:
Windows Server (AD GPO DFS DHCP DNS)
HyperV / VMware ESXi virtual environments
File servers application servers domain controllers
Perform server hardening patching and performance tuning.
Work with NAS/SAN storage and iSCSI environments.
4. Cybersecurity & Surveillance Systems
Configure and maintain firewall policies UTM features IPS/IDS web filtering and endpoint security.
Deploy and troubleshoot CCTV/IP surveillance systems NVR/VMS configurations.
Implement security best practices and perform periodic audits.
5. Data Backup Replication DCDR
Deploy manage and troubleshoot backup solutions (Veeam Acronis Synology Cloud Backup etc.).
Configure backup jobs replication and retention policies.
Execute DCDR drills failover failback and business continuity tasks.
Maintain backup health checks and ensure recovery readiness.
6. Cloud Solutions (Microsoft 365 & Azure)
Manage M365 environment (Exchange Teams SharePoint OneDrive security & compliance).
Deploy and support Azure services:
Virtual Machines
Backup & Site Recovery
Networking and identity (Azure AD)
Handle migrations (email servers data).
7. Team Leadership & Coordination
Provide technical guidance and mentorship to junior and midlevel engineers.
Review service tickets ensure SLA adherence and improve support quality.
Lead projects deployments and client IT transformations.
Coordinate with sales project and management teams for solution delivery.
8. Documentation & Reporting
Prepare detailed documentation for configurations network diagrams and change logs.
Maintain SOPs and best practice guides.
Provide reports on incident trends problem resolutions and improvement areas.
Requirements
Required Skills & Qualifications
Technical Skills
37 years of experience in IT support or system integration.
Strong knowledge of:
Switching routing firewalls (Cisco Fortinet Sophos Mikrotik etc.)
Windows Server & Active Directory
HyperV / VMware virtualization
Backup solutions (Veeam Acronis Synology)
M365 & Azure administration
NAS/SAN storage & surveillance systems
Strong handson troubleshooting and rootcause analysis skills.
Soft Skills
Excellent communication & clienthandling skills.
Leadership qualities mentoring ability and ownership mindset.
Ability to manage multiple projects & escalations simultaneously.
Strong documentation and presentation skills.
Preferred Certifications
CCNA / CCNP
Fortinet NSE4 or above
Az900 / MS900 / Azure Admin Associate
VMware VCP or Microsoft Virtualization
Veeam VMCE
CompTIA Security
Required Skills:
Role:IT Sales Executive Industry Type: Hardware Networking & IT Services Qualification : Any Graduate MBA Department: Sales & Business Development Executive Employment Type: Full Time Permanent Experience: 0-5years
Required Education:
Any graduation
Company Industry
IT Services and IT Consulting
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
