Product Specialist
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Job Location:
Greater London - UK
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
About the job
The Product Specialist acts as the primary contact for all customers focusing initially on either our market-leading Risk management products Order/Execution management and FIX network services or Data Operations. Our products are based on cutting-edge technologies and support all asset classes including Crypto currencies and derivatives. After completing our training and shadowing program the Graduate Customer Service Analyst will investigate complex technical issues and explore business flows determine and deliver solutions as well as manage and improve our financial static data that is leveraged by leading financial institutions. You will learn topics including valuation hedging and risk management as well as supporting sophisticated Order management and Algorithmic trading in a rapid and fast paced collaboration with our software and data engineers financial data analysts and product managers the candidate will have the opportunity to develop their troubleshooting skills learn our products deeply grow their financial markets knowledge and deliver change into the Production environment to support our customers.
Who will love this job
- A client-oriented individual you have an interest in working closely with financial technology to learn software applications in depth and work with clients to deliver solutions.
- A troubleshooter- You enjoy solving a range of problems testing replicating and investigating complex issues
- A collaborator you are interactive and thrive in a collaborative team environment who enjoys working closely with financial institutions such as Hedge Funds Banks as well as with internal stakeholders to deliver solutions.
- A continuous learner you love to learn and welcome the opportunity to develop your knowledge of financial markets and develop your troubleshooting and technical skills. Your professional qualifications are supported and encouraged in an environment of continuous learning.
What youll do
- Investigating complex workflow and troubleshooting faults testing and recreating issues reviewing logs and performing data analysis.
- Participate in escalation processes to inform customers and engage resources internally across the business to provide rapid solutions to critical issues.
- Conduct testing of programs and systems by analyzing them to determine likely problem areas constructing and using sample data to test programs or systems failures.
- Improve data quality across the full lifecycle resolving issues with financial instruments corporate actions legal entities and quantitative data structures (curves volatility surfaces correlation matrixes).
- Providing frequent and clear updates to clients and internal teams on ongoing cases via chat phone and email
- Maintaining a high level of expertise on TS Imagine products.
- Reviewing and making data and configuration changes.
- Contributing to documentation and knowledge sharing with colleagues in order to ensure processes and knowledge are reflected accurately.
- Work on a range of supporting projects in order to develop team tools process or support for Implementation and Consultant initiatives.
You should have
- A Science or Mathematics based degree Engineering Quantitative Finance Economics or another similar field
- Experience in server scripting languages (E.g. Python JavaScript) or familiarity with SQL is highly desirable
- A good understanding of computer operating system (E.g. Windows UNIX) network and database concepts
- Strong analytical and reasoning ability with the desire to troubleshoot complex issues and workflows
- Highly motivated self-starter attitude
- Excellent communication (written and oral) skills
- A broad-based understanding of finance trading concepts and associated risk strategiesis desirable
Why TS Imagine / Benefits
- Vacation and Personal days
- Annual bonus and salary review
- Training Budget $1500
- Health dental life assurance and eye care vouchers
- Salary sacrifice pension scheme
About TS Imagine
Created out of the combination of two best-in-class SaaS platforms TradingScreen and Imagine Software TS Imagine delivers integrated trading portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front middle and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide serving approximately 500 global buy-side and sell-side institutions across North and South America EMEA and Asia Pacific including hedge funds traditional asset managers pension funds mutual funds and financial institutions.
We challenge our employees every day to think creatively and innovate across silos and across platforms.
Join us!
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
