Tier 2 Coordinator MAM Post-Production Playout

Welcome to Warner Bros. Discovery the stuff dreams are made of.

Who We Are

When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

Our Team

As Warner Bros. Discovery Incs portfolio continues to grow around the world and across platforms the Global Technology & Operations team is building media technology and IT systems that meet the world class standard for which Discovery is known. GT&O builds implements and maintains the business systems and technology that are critical for delivering Warner Bros. Discoverys products while articulating the long-term technology strategy that will enable Warner Bros. Discoverys growing pay-tv digital terrestrial free-to-air and online services to reach more audiences on more platforms.

From Amsterdam to Singapore and from satellite and broadcast operations to SAP we are driving Discovery forward on the leading edge of technology.

You will mainly be involved on WBD Sports. The channels moved in a technology transformation for all his equipment home of all countries in Europe based on a hybrid architecture on premise and cloud.

London and Paris team manage the engineering and support of this new group surrounded by two playout center and all the markets in Europe from Eurosport.

If youre not afraid by the new technologies and you want to be part of a dynamic and international team join us in the heart of the channel sport broadcast in 21 languages.

Your new role

Part of the M2P Team engineering (Mam Postproduction and Playout) you will be part of the tier 2 team to coordinate support and the team on MAM Post-Production and Playout. They work on a virtualized hybrid on-premised and cloud platform.

Coordination:

• Coordinate the tasks of the tier 2 team (9 people split between Paris and London) assignment and follow up with the tier 1 team.

• Work with tier 3 engineering team based in Paris or London

• Report to the team managers

• Help in the change management

• Build test plan and coordinate tests phases of the T2 team.

• Plan maintenance upgrade load tests windows.

Support:

• Manage the ticket escalated by support level 0/1

• Follow up of the incident and problems with the different teams and vendors

• Follow up update on platform day to day with the support Tier 1

• Non regression test

• Upgrade phases and reboot action coordination

• In charge of the global health of the system

• Tier 2 support expert

Qualifications and Experience

• Degree in Technology or similar

• English writing and speaking

• French (optional)

• Communication skills

• Capacity to work on a constant change environment

• Capacity to work on a stress environment with production team during live event

• Strong team member with self-motivation and consistent customer service

• Excellent troubleshooting analytical and problem-solving skills

• Minimum of 10 years of experience in Broadcast Technology in a support or engineering role

• Collaborative leadership

• Experience in Sport News Production and Documentary environment

• Experience with a MAM Post-Production tools Playout

• Extensive Broadcast technical background (IP video 2110 AES 67 NMOS video and audio formats and codec)

• Good understanding of IT technologies and the associated challenge (network virtualization storage cloud services security)

• Following technology intelligence to permanently keep the system efficient for business growth

How We Get Things Done

This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.