Customer Support Engineer Beaverton, OR

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voice-controlled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists engineers data scientists and problem-solvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas CA is our service organization that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

1. Assist senior CSEs in planning and preparation of work for the day.

2. Review all applicable documents for the scheduled work.

3. Assist in the evaluation analysis diagnosis and troubleshooting of technical equipment problems.

4. Assist in preparing Field Service Reports on customer support activity and provides documentation to other supporting functions.

5. Assist in the preparation of quotes for customers based on labor travel expenses incurred and parts needed.

6. Execute process in Service Mobility such as FSR filing case opening parts order/ returns and the escalation process.

7. Report necessary information on analysis for Failure Analysis (FA) and Dead on Arrival (DOA) report

8. Perform PM under supervision and direction of senior CSEs or managers

9. Communicate with customers and team on all support activity with daily passdowns using method outlined for each customer.

10. Develop knowledge and skills for assigned tools through official hands-on training classes. Track execute and sign off all OJT certification tasks.

11. Analytical skills

12. Ability to understand and troubleshoot problems in software and electronics optics mechanical electro-mechanical and electro-optical systems.

13. Knowledge of computer theory various operating systems and applicable operating system software knowledge Networking in a Windows Unix or Novell environment. Knowledge in MS Office (Word Excel E-mail).

14. Knowledge of basic automation functionality on assigned equipment set. Develop technical proficiency in Preventive Maintenance (PM) aspects of assigned equipment set. Preventative Maintenance work can be done with instruction of a manager or senior engineer.

15. Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment the application of diagnostic techniques and practical application of service aids. Semiconductor industry process knowledge. Required to take the KLA class for Introduction to semiconductor processes.

16. Pick up on technical things quickly. Can learn new skills and knowledge regarding a new industry company product or technical knowledge. Do well in technical courses and seminars.

Minimum Qualifications

Bachelors Level Degree and 0 years related work experience

Base Pay Range: $25.15 - $42.75 Per Hour

Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLAs total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical dental vision life and other voluntary benefits 401(K) including company matching employee stock purchase program (ESPP) student debt assistance tuition reimbursement program development and career growth opportunities and programs financial planning benefits wellness benefits including an employee assistance program (EAP) paid time off and paid company holidays and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role level and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors including state minimum pay wage rates location job-related skills experience and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at or at 1- to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.