• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

Regional Operations Manager (Cincinnati Raleigh Indianapolis)

Position Summary

• Crews leave on time
  
  
• Jobs are scheduled accurately
  
  
• Equipment and vehicles are ready
  
  
• Customers receive high-quality service
  
  
• Operations run smoothly without owner involvement
  
  

Key Responsibilities

• Own the 7-day master schedule for all locations
  
  
• Assign crews based on skills locations and job requirements
  
  
• Oversee daily dispatch and ensure crews leave prepared
  
  
• Manage customer reminders arrival windows and reschedules
  
  
• Prioritize Shine and high-value customers
  
  

• Lead daily morning operations across locations
  
  
• Ensure crews have equipment notes and job details
  
  
• Hold crews accountable to Shine standards
  
  
• Manage timesheets performance and training needs
  
  
• Run weekly operations meeting
  
  

• Oversee vehicles trailers ladders and tools in all markets
  
  
• Coordinate repairs maintenance and winterization
  
  
• Track equipment issues and manage downed vehicles
  
  
• Maintain inventory of pressure washing window cleaning and lighting equipment
  
  

• Review job photos and notes daily
  
  
• Conduct weekly in-person or remote job audits
  
  
• Reduce callbacks and ensure customer satisfaction
  
  
• Support crew leads with coaching & feedback
  
  

• Solve day-of issues (weather water access equipment problems)
  
  
• Communicate with customers for any escalations
  
  
• Provide end-of-day recap to the owner
  
  
• Maintain strong alignment with Sales and Ops teams
  
  

• Maintain SOPs for all operational functions
  
  
• Ensure consistent use of HouseCall Pro Podium Typeform and Shine systems
  
  
• Improve workflow efficiency and job accuracy
  
  
• Support integration of ShineGPT tools
  
  

Qualifications

• 3 years of operations or team leadership experience (home services preferred)
  
  
• Strong scheduling dispatch logistics or field operations background
  
  
• Experience managing technicians or crews
  
  
• Comfortable with technology and systems (HouseCall Pro experience a plus)
  
  
• Strong communicator who handles pressure well
  
  
• Highly organized problem-solver with leadership maturity
  
  
• Clean driving record
  
  

What Success Looks Like

• Jobs scheduled accurately 7 days out
  
  
• Crews dispatched on time with fewer than 5% daily issues
  
  
• Fleet uptime above 90%
  
  
• Callbacks under 5%
  
  
• Holiday lighting season executed smoothly
  
  
• Owner fully removed from day-to-day operations
  
  

Compensation & Benefits

• $70000$90000 base salary
  
  
• Quarterly performance bonuses
  
  
• Mileage reimbursement (if applicable)
  
  
• Paid time off
  
  
• Career growth within a multi-location organization
  
  

Schedule

• MondayFriday full days
  
  
• Occasional Saturdays during peak seasons
  
  
• Increased hours during OctoberDecember (holiday lighting season)
  
  

How to Apply

Do you like people Do people like you Then...

Its a great time to shine!

This is your opportunity to forgo a suit grab a Shine t-shirt and start helping people while making a living.Let your light shine!

You can be a light for people - helping them stay safe while enjoying and maintaining the largest financial investment of their lives - their homes. You can be a light to your own team of like-minded people. You can be a light in your community and provide the type of services that everyone loves and needs but dont have the time and expertise to get it done safely and correctly. Choosing to lead by serving is our passion.

Shine Window Care specializes in the following services:

• Window Cleaning
• Pressure Washing
• Gutter Cleaning
• Holiday Lighting

THE SHINE STORY: What started as one guy with a desire to create opportunities for others is now a nationwide family of businesses - working to spread light caring excellence and team 1998 Chris Fisher graduated college and set out on a journey to build a company. From one guy with a squeegee Shine is now a growing national franchise employing great people who make exceptional teams.

Our Franchises Need People Like YOU!

Whether you are already a window cleaning expert or have no experience at all we are looking for those who display strong character work ethic and are driven to be the best!Shine provides all the training technology support and know-how to help you get it done. You bring a smile and a heart for learning and the Shine business will work very well for you. Shine is the name we chose to describe the work we do the people that do it and the God we serve.

Our hope and intention is that our communities will see something different in us - something inspiring - something attracting.

Let your light shine!