Pricing Helpdesk Analyst
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
What you get to do in this role:
- Handling queries from various requestors to investigate and resolve.
- Serve as a Trusted Deal Coach to the Sales Organisation
- Establish strong partnership with the Sales BU Finance Legal and other functional teams on the day to day aspects of deal process
- Collaborate with cross-functional teams to identify and implement process improvements related to deal support deal enablement and deal governance to optimize deal structure and accelerate deal velocity
- Complete SOP documentation of various processes / scenarios Collaborate with other teams to obtain query responses within defined SLAs
- Identify and diagnose issue category and support problem resolution
- Monitor issues from start till resolution and escalate if needed to resolve.
Qualifications :
To be successful in this role you have:
- In order to be successful in this role we need someone who has 2-5 years of proven experience in Sales Operations and/or Deal Management functions in Cloud SaaS and subscription business Experience with CRM and CPQ systems
- Ability to meet tight deadlines and balance competing priorities
- Be creative and solution oriented. Experience in quoting tool is a plus
- Strong knowledge of Microsoft tools Experience in ServiceNow workflow is a plus
- Team Player with positive attitude ready to work in a fast-paced environment Excellent analytical and problem-solving skills with ability to drive conflict resolution
- Excellent interpersonal written and verbal communication
- Ability to work in an aggressive fast paced environment managing multiple priorities Must be hands-on with solid attention detail
- Should be open to work in EMEA and AMS shift
JV20
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Inventory Control
- Microsoft Access
- Math
- Pivot tables
- Pricing
- Analysis Skills
- Computer Literacy
- Cost Accounting Standards
- Microsoft Excel
- Financial Analysis
- Contracts
- Analytics
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
