IT Business Analyst

Job Description for IT Business Analyst in Chennai TN

• The IT Business Analyst translates business goals into technology solutions by eliciting requirements analyzing processes and partnering with stakeholders across business and IT.

• This role owns the lifecycle of requirements from discovery through delivery and adoption ensuring solutions are feasible valuable usable and compliant with enterprise standards.
  

Key Responsibilities

• Stakeholder Engagement & Communication: Build strong relationships with business leaders product owners end users architects and engineers. Facilitate workshops interviews and demos; communicate complex technical topics in clear business terms and vice versa.

• Discovery & Problem Definition: Understand business objectives KPIs and pain points. Perform current-state assessments root-cause analysis and define clear problem statements aligned to strategy and value.

• Requirements Elicitation & Management: Lead elicitation using interviews workshops observation document analysis and prototyping. Produce high-quality artifacts: business requirements user stories with acceptance criteria non-functional requirements data requirements use cases and process models. Maintain a traceable prioritized backlog.

• Process Analysis & Optimization: Map and analyze as-is/to-be processes (e.g. BPMN or flowcharts). Identify waste bottlenecks controls and automation opportunities; propose improvements that balance value risk and feasibility.

• Solution Assessment & Design Collaboration: Partner with product managers architects UX and engineers to evaluate options (buy/build/configure) assess trade-offs and shape solution designs that meet requirements standards and constraints.

• Data & Reporting: Define data needs mappings and quality rules; support data migration and integration requirements; specify reporting/analytics/KPI definitions and validation logic.

• Agile Delivery Support: Translate requirements into well-formed epics features and user stories; refine backlog; support sprint planning; clarify scope during development; ensure acceptance criteria are testable and complete.

• Testing & Quality Assurance: Collaborate on test strategy; define test conditions; review test cases; support UAT planning and execution; manage defect triage; confirm readiness for release.

• Change Management & Adoption: Contribute to change impact assessments training content and communication plans. Gather feedback measure adoption and business outcomes and recommend enhancements.

• Governance Risk & Compliance: Ensure alignment with enterprise architecture security privacy and regulatory obligations. Manage requirement baselines change control and traceability from requirements to release.

• Vendor & SaaS Coordination: Where applicable manage interactions with vendors: evaluate capabilities review SOWs align configurations to business needs and validate delivered functionality.

• Value Realization & Continuous Improvement: Define benefits metrics track post-implementation outcomes and drive iterative improvements based on data and user feedback.

Core Skill Set

• Business Analysis Foundations: Strong command of elicitation techniques requirements engineering process modeling and acceptance criteria definition. Comfortable moving between high-level business concepts and detailed specifications.

• Communication & Facilitation: Excellent written and verbal communication; skilled workshop facilitator; strong negotiation and conflict-resolution abilities; can build consensus among diverse stakeholders.

• Analytical & Critical Thinking: Data-driven comfortable with ambiguity skilled at breaking complex problems into manageable components and making evidence-based recommendations.

• Technical Acumen: Understanding of software delivery lifecycle (Agile/Scrum/Kanban and/or hybrid) APIs/integrations data models ETL cloud/SaaS platforms and non-functional requirements (security performance scalability reliability).

• Process & Product Mindset: Experience with BPM Lean/Six Sigma concepts and a user-centered/product mindset that balances desirability feasibility and viability.

• Tooling Proficiency: Hands-on with tools like JIRA/Azure DevOps for backlog management Confluence/SharePoint for documentation BPMN tools (Visio Lucidchart Signavio) data tools (SQL basics Excel/Power Query) wireframing (Figma/Balsamiq) and reporting (Power BI/Tableau).

• Testing & QA Awareness: Ability to define testable requirements collaborate on test plans understand test automation basics and support UAT.

• Change & Stakeholder Management: Familiarity with change impact analysis training design input and communication planning. Experience with organizational readiness and adoption measurement.

Experience & Qualifications

• Education: Bachelors degree in Information Systems Computer Science Business or related field (or equivalent experience).

• Experience: 712 years as a Business Analyst or Product/Process Analyst in IT; experience working with cross-functional agile teams and delivering end-to-end projects or products.

• Certifications (nice to have): CBAP/CCBA (IIBA) PMI-PBA Scrum certifications (CSPO/PSPO/PSM) ITIL Foundation.

Performance Metrics

• Requirements Quality: Traceability defect leakage due to requirement gaps stakeholder satisfaction.

• Delivery Outcomes: On-time delivery of well-defined stories sprint predictability acceptance rate on first pass.

• Process Improvements: Reduction in cycle time error rates or rework;

• Collaboration & Compliance: Audit-ready documentation adherence to standards positive feedback from stakeholders and partners.

Typical Deliverables

• Discovery: Problem statements stakeholder maps current-state assessments value hypotheses.

• Analysis/Design: Process maps data models/mappings epics/features/stories non-functional requirements solution options/decision logs.

• Delivery: Acceptance criteria release notes inputs UAT plans and outcomes training inputs SOP updates.

• Post-Release: Benefits tracking dashboards enhancement backlog retrospectives/action plans.