Reservations Executive
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
As our Reservations Executive youre the voice and heartbeat of HYDE Perth long before guests arrive at the hotel. Youll own the full reservations journey from first enquiry to post-stay follow-up delivering a seamless personalised experience that reflects HYDEs signature style.
Youll manage individual bookings handle high-volume enquiries and take full ownership of group bookings once theyre contracted. With an eye for accuracy and a love for organisation youll be the key connector between Sales Rooms Division and the wider hotel operation ensuring every arrival is smooth every detail is right and every guest touchpoint feels effortlessly elevated.
This role is part time capacity of 30 hours per week.
Main Functions
Deliver warm polished and on-brand HYDE service across every call email and enquiry.
Maintain clean accurate reservation data in Opera including payments routing and all essential details.
Own group bookings from contract to departure managing room blocks pickup rooming lists payments and organiser communication.
Build strong relationships with organisers corporate clients and travel partners.
Create and present group resumes to internal teams ensuring operational readiness.
Liaise with all departments to ensure arrivals VIPs and special requests are executed flawlessly.
Support overflow calls with the central reservations hub and manage onsite enquiries that need personal attention.
Solve problems quickly and creatively always keeping the guest at the centre.
Qualifications :
2 years experience in hotel reservations or front office
Confident Opera user with strong administrative skills
Prior experience handling group bookings payments and third-party reservations
A calm composed approach even when things get busy or details shift last-minute
Exceptional attention to detail and organisational finesse
Warm articulate communication skills (phone and written)
A proactive mindset you dont wait to be asked; you take ownership
A love for hospitality lifestyle brands and creating moments that matter
Full unrestricted Australian working rights.
Additional Information :
Ready to Make Your Mark
If youre energised by people thrive in a buzzing hotel environment and want to build your career with the fastest growing global lifestyle brand wed love to hear from you.
Apply now and be part of the HYDE Perth opening team.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
