Customer Service Representative
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Job Location:
Norfolk County, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Sika is looking for an experienced Customer Service Representative to join its growing team in the MA area for our Roofing business. This individual will be responsible for the fulfillment of receiving processing shipping and completing customer purchase orders for Sika Roofing products and services. This position is a HIGH LEVEL customer service role that acts as an account manager / project manager to our valued addition this individual will support the region with projects that further improve operational service to customers.
- Utilizing the Sales and Distribution module of SAP. Follow and remain proficient in procedures to enter and manage Sales Orders and Purchase Orders. This position will be responsible for servicing all accounts located in the South-West Region.
- Help coordinate all materials to deliver to jobsites and help our valued customers manage their roofing projects from beginning to end
- Monitor SAP generated back order lists open billing lists scheduled picking and shipping lists etc. to fulfill and stay ahead of customers orders and related needs
- Promptly answer questions from customers and sales representatives as they arise.
- Become and remain proficient in Sika Roofing products services and operational procedures pertaining to Sales and Distribution
- Provide backup support and coverage for other Customer Service Representatives as directed
Qualifications :
- Associates Degree Preferred.
- 3 - 7 years of work experience in a similar position
- Professional Aptitude with good problem solving analytical and interpersonal skills
- Computer literate (Windows Applications: Word Excel Lotus Notes email); and SAP SD knowledge
- Detail oriented
- Good follow up skills
- Customer service oriented with good communication skills
Additional Information :
401k with Generous Company Match
Bonuses
Medical Dental and Vision Benefits
Paid Parental Leave
Life Insurance
Disability Insurance
Paid time off paid holidays
Floating holidays Paid Volunteer Time
Wellness/Fitness Reimbursements
Education Assistance
Professional Development Opportunities
Employee Referral Program & More!
Sika fosters a culture of entrepreneurship empowering each individual to make decisions learn from experiences and shape their own career path. The safety and well-being of employees are top priorities at Sika with a strong commitment to open communication and maintaining a safe addition Sika actively contributes to the community and promotes sustainability by giving back minimizing environmental impact and embracing social responsibility.
Sika Corporation is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing ... View more
