Benefits & Leave Administrator

The Benefits & Leave Administrator is responsible for the day-to-day administration coordination and communication of the companys employee benefits programs and for managing employee leaves and accommodations. This role ensures compliance with federal state and local regulations for benefits leaves and accommodation requests while delivering exceptional customer service to employees through support.

Salary: $65000 - $83000 depending upon experience

Key Responsibilities

Benefits Administration
Administer employee benefit programs including medical dental vision life disability FSA/HSA retirement plans and supplemental benefits.
Evaluate and process enrollments qualifying life event changes terminations and beneficiary updates.
Maintain accurate employee data in HRIS/benefits systems and carrier platforms.
Audit benefit data to ensure accuracy of deductions eligibility and billing.
Audit COBRA notices enrollment and compliance through internal systems and our third-party administrators.
Support annual Open Enrollment including system setup employee education and vendor coordination.

Employee Support & Communication
Serve as a secondary (after TPA) point of contact for employee benefit questions and escalations.
Provide guidance on eligibility coverage options and claim processes especially during life events and open enrollment.
In conjunction with the Company broker prepare and distribute benefit communications FAQs and educational materials.

Compliance & Reporting
Provide reporting and audits from the HRIS to ensure compliance with ERISA ACA HIPAA COBRA FMLA Section 125 and other regulations.
Assist with annual filings and compliance activities including 1095-C reporting nondiscrimination testing and SPD/SBC reviews.
Maintain required documentation and ensure confidentiality of employee information.

Leaves & ADA Administration
Administer all leave programs including FMLA state-specific leaves personal leaves and company-sponsored leave policies.
Serve as the primary contact for employees and managers regarding leave eligibility timelines documentation and return-to-work processes.
Coordinate medical certification requests follow-ups and approvals in compliance with federal and state laws.
Track leave usage and maintain accurate records in HRIS and leave management systems.
Coordinate with Payroll all changes during leaves ensuring accurate deductions and communication.
Communicate leave status extensions and return-to-work expectations to employees managers and HR leadership.
Monitor leaves for compliance with FMLA ADA and applicable state/local laws.
Manage the ADA interactive process and all non-ADA accommodations including religious accommodations.
Maintain confidentiality and ensure compliance with HIPAA and all applicable regulations.

Vendor Management
Collaborate with the HR Leader to resolve any escalated employee vendor or broker issues and maintain quality service.
Review benefit invoices for accuracy and ensure timely payment.
Participate in vendor meetings and provide feedback on plan performance and employee experience.

HR Support
Assist with onboarding (orientation and systems) and offboarding processes related to benefits.
Support HR projects wellness initiatives and policy updates.
Create maintain and organize benefits documentation and SOPs.
Support payroll with benefit deduction accuracy and audits.

Qualifications
Education & Experience
Bachelors degree in Human Resources Business or related field preferred.
34 years of experience in benefits administration; or HR Generalist work with a benefits focus.
Experience with HRIS/benefits platforms; UKG preferred.

Knowledge & Skills
Strong understanding of benefit programs and compliance regulations (ACA COBRA ERISA HIPAA).
Fluency in state-specific leave requirements.
Excellent customer service communication and interpersonal skills.
High attention to detail and strong organizational abilities.
Ability to manage sensitive information with confidentiality.
Proficiency in Microsoft Office (Excel Outlook Word PowerPoint).

Core Competencies
Accuracy and attention to detail
Problem-solving and critical thinking
Employee service mindset
Communication and interpersonal awareness
Timeliness and follow-through
Confidentiality and integrity

Work Environment/Physical Requirements
This is an in-office role with rare flexibility for remote work
May require occasional meetings with vendors training sessions or benefit fairs
Must be able to lift to 25 lbs. Prolonged periods of sitting at a desk.

SafeStreets USA is dedicated to creating safer stronger communities across the country.
Were looking for passionate collaborative and detail-oriented professionals to join our
1000-member team. At SafeStreets USA youll work in a supportive environment where
innovation integrity and community impact are at the heart of everything we do.

If youre motivated to make a difference thrive in a team-oriented culture and want to
contribute to meaningful work that positively impacts lives wed love to hear from you.

Employment is contingent upon successful completion of a background check and
additional security/licensing as required in the security sector for the role.

SafeStreets is an Equal Opportunity Employer. We do not discriminate based on race
color religion sex gender identity sexual orientation national origin age disability
veteran status or any other protected classification under applicable law.

Employment with SafeStreets is at-will meaning either the employee or the company may
terminate the relationship at any time with or without cause or notice subject to
applicable law.

Required Experience:

Unclear Seniority