RIGHTFAX SYSTEMS ADMINISTRATOR

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSSs technology services organization. ITS mission is to support the daily emergent and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications including a variety of client eligibility and recertification systems case management systems housing systems employment/work engagement services revenue producing computer matches claiming systems and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) IT Infrastructure Engineer to function as Rightfax Systems Administrator who will:

- Support HRA DSS/DHS environments including the design administration maintenance and support of the enterprise RightFax platform. Ensure reliable fax communications secure system performance and seamless integration with agency applications while working closely with technical teams stakeholders and vendors.

- Leverage the agencys functional areas of evaluation diagnostics and strategy to enhance end-to-end RightFax support. Monitor system health troubleshoot issues and maintain stability to minimize downtime and sustain operational readiness across HRA and DHS.

- Manage and support enterprise RightFax operations by applying patches performing upgrades monitoring queues and maintaining routing rules to ensure high system availability. The engineer will install and support modules connectors and firmware while maintaining compliance with agency security and technical standards.

- Support business units transitioning from physical fax machines to the RightFax web-based platform. Provide user training assist with phonebooks and mailbox configurations and guide users on fax operations signatures overlays delegate access and interpret system codes or error messages.

- Collaborate with application groups system administrators and vendors to deliver coordinated support system upgrades licensing management and technical escalations. Respond to and resolve complex infrastructure issues participate in incident response and perform root cause analysis for recurring problems.

- Monitor and maintain the RightFax environment through proactive review of alerts logs performance indicators and capacity metrics. Maintain system documentation including configuration standards diagrams SOPs troubleshooting guides and maintenance records to ensure clarity and consistency.

- Proactively prevent outages and ensure consistent high-performing integrations by supporting agency initiatives involving system migrations expansions consolidations and new enterprise integrations. Play a critical part in sustaining reliable communication services and operational effectiveness across DSS.

Hours/Shift:
9:00am-5:00pm

IT INFRASTRUCTURE ENGINEER - 95714

Qualifications :

1. A baccalaureate degree from an accredited college in computer science engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations cloud engineering and operations complex IT infrastructure engineering; or

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations cloud engineering and operations complex IT infrastructure engineering; or

3. Education and/or experience which is equivalent to 1 or 2 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

Employment Type :

Full-time