Associate Manager, Client Success Management
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Job Location:
Richfield, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly motivated Client Success Management (CSM) Associate Manager to join our growing Best Buy Ads agency this role youll be a key player across client relationships and campaign execution working closely with Sales and Ad Ops to ensure were delivering best-in-class campaign performance and an exceptional client experience positioning Best Buy Ads as a trusted partner.
This role is hybrid which means you will work some days at our corporate office in Richfield Minnesota and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process
What youll do
Basic qualifications
Preferred qualifications
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
This role is hybrid which means you will work some days at our corporate office in Richfield Minnesota and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process
What youll do
- Build strong partnerships: Develop and maintain relationships with key clients and agency stakeholders. Serve as the first point of contact for all campaign needs ensuring clear communication resolution of issues by acting as a trusted partner.
- Campaign management: Lead the full lifecycle of the campaign - from creative inputs activation optimizations and post-campaign reporting and billing.
- Collaborate cross-functionally: Partner with Sales Media Strategy Reporting & Insights AdOps and other internal teams through campaign lifecycle.
- Client onboarding & training: Assist new clients through the onboarding process ensuring a smooth transition effective education and successful implementation of Best Buy Ads products and services.
- Identify growth opportunities: Identify potential for account expansion and work with Sales to drive client retention and incremental revenue.
Basic qualifications
- 5 years in client success account management or client services preferably in the digital media advertising or retail media space.
- 3 years of proven leadership or mentorship experience.
Preferred qualifications
- Experience in Salesforce and Workfront.
- Proactive problem-solving skills and a solutions-oriented approach.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
- Strong understanding of digital marketing and advertising solutions.
- Excellent communication skills with the ability to engage and influence clients at various levels.
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Required Experience:
IC
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
About Company
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