Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Auto Parts Group (APG)
At Auto Parts Group (APG) we aim to be Australias top independent supplier of genuine and aftermarket automotive parts providing our customers with a Real Advantage.
APG is part of GPC Asia Pacific a leading supplier of industrial and automotive parts in Australia New Zealand and Southeast Asia. GPC has over 8000 employees in Asia Pacific and more than 60000 globally with well-known brands like Repco NAPA AMX and Motion Industries.
About The Role
Our team in the Smithfield DC have a full-time permanent role on offer!
As a Customer Service Representative you will:
Provide excellent customer service by managing parts inquiries requests and quotes.
Handle phone services and ensure a professional customer experience.
Use APG systems to manage parts and inventory.
Address customer escalations and maintain order records.
Meet KPIs and focus on continuous improvement.
About You
We are looking for someone who is:
Energetic Team player.
Passionate about customers and service.
Experienced in customer service with strong relationship-building skills is highly desirable.
A self-starter with a proactive solutions-focused mindset.
Reliable punctual and a confident communicator.
Benefits
APG Me Day: A paid flexible day for team members to use as they wish.
Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
Training: Comprehensive training support and resources provided.
Business Perks: Exclusive discounts with retailers like Woolworths JB HIFI Caltex and Hoyts Cinemas.
Events: Regular team catch-ups monthly events and annual awards.
Wellbeing: Free confidential Employee Assistance Program (EAP) for you and your family including financial and legal counselling.
Diversity: A diverse team with varying ages nationalities abilities and cultures.
Security: A 30-year strong and growing business.
About The Work Environment
Now is the perfect time to join our dynamic team as we focus on continuous improvement technology and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.
Interested
Please click on the Apply button and submit your resume and cover letter.
Cant find a role that matches your interest or location Register your interest by creating an account and well be in contact if something pops up that matches your skills or interest.
GPC Asia Pacific is an equal opportunity employer.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
