Bilingual Training Specialist
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Training and Development Specialist within Protection Solutions you are responsible for training all new hires to provide them with in-depth product knowledge of Affinity Markets products to successfully sell Health & Dental Travel and Life Insurance. You will be expected to create and modify training material as needed. You will handle pre and post training activities for both new and tenured staff coordinating training dates system checks and providing regular updates on training classes and other projects.
Position Responsibilities:
Facilitate new hire training intakes throughout the year based on business needs.
Prepare resource material and update our internal knowledgebase as needed.
Plan and train to specific requirements to ensure successful transition for new hires from training to production.
Demonstrated consistent use of good judgment and professionalism when dealing with sensitive confidential matters.
Provide weekly observations and recap report to leadership for each new hire and class throughout the training period.
Provide post-training support evaluation and coaching including supplemental training sessions as per business needs.
Attend internal project meetings and provide input regarding systems processes and product information.
Attend calibration meetings in support of consistency in compliance and quality.
Be the voice of the customer and our advisors by sharing their feedback with the greater team and raising any suggestions concerns or feedback on how we can improve.
Collaborate with our Instructional Design team to build engaging training content.
Collaborate with all partners to ensure training material is tailored to the immediate audience.
Demonstrate compliance and training excellence through updates and regular reporting.
Act as a change agent for strategic initiatives within the business unit ensuring successful implementation of training related deliverables.
Required Qualifications:
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Excellent presentation and facilitation skills both in-person and virtually.
Strong interpersonal skills with the ability to influence and motivate individuals and groups.
Outstanding organizational and planning skills.
Exceptional attention to detail and the ability to manage multiple on-going priorities in a fast-paced work environment.
Ability to work in a fast-paced environment with last-minute changes and maintain a positive and motivating attitude.
Currently hold full LLQP license or willingness to become licensed.
Preferred Qualifications:
Adult education experience or strong knowledge of adult learning principles.
Strong knowledge of insurance products including Health & Dental Travel and Life Insurance.
Post-secondary degree in a related field or equivalent business experience.
Familiarity with CRM tools (Salesforce) learning platforms (Axonify) web-based and Mainframe applications.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Quebec Montreal 900 Boulevard de Maisonneuve OuestWorking Arrangement
Salary range is expected to be between
$51375.00 CAD - $85625.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
