Fraud Quality Assurance Analyst
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Job Location:
Cottonwood Heights, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Role
The Fraud Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations and SoFis policies and procedures. The Fraud QA Analyst serves as a Subject Matter Expert and will proactively support SoFis Fraud Operations divisions by collecting analyzing and visualizing data to provide insights for business decision-making.
What Youll Do:
- Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units
- Develop and implement a QAT strategy including focus areas; testing methodology standards and procedures and; frequency of testing (e.g. random and targeted testing on an as-needed basis)
- Identify potential risks and conflicts prior to a deployment and ensure that all necessary checks are carried out before approval is given to the deployment teams
- Reporting and analytics of QA results - conduct review meetings with Operational areas to review and discuss trends and develop action plans for improvement
- Deep understanding of processes within the product and recommend appropriate control points to ensure safety and soundness of functionality
- Partner with PMO and Engineering on automation and enhancements to processes
- Communicate ongoing project health with key stakeholders and business leadership
- Escalate high risk issues behaviors or trends to management for corrective/remedial action as required
- Establish and maintain an effective feedback loop with stakeholders and business unit leaders
- Maintain an awareness of and act in accordance with team goals and business unit policies
- Support special projects and seek efficiencies within QA processes
- Keep informed of current Fraud and Risk policies
- QA production support when necessary
What Youll Need:
- Must have experience in data analytics
- Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates customers as well as management
- Understanding of statistical and targeted QA sampling concepts
- Ability to react to change quickly and implement new processes & procedures
- Ability to work independently with little or no supervision
- Strong understanding of SoFi products along with compliance operational and risk mitigation
- Ability to work and accomplish goals with minimal supervision
- Ability to multi-task and manage competing priorities
- Must be detail-oriented with an ability to work in a fast-paced environment
- Proficient with Microsoft Office Suite (Word Excel PowerPoint)
- Fraud experience preferred
Required Experience:
IC
Key Skills
- Test Cases
- SQL
- Quality Assurance
- Agile
- TFS
- Jira
- Software Testing
- Test Automation
- Cucumber
- QA/QC
- SDLC
- Selenium
About Company
Why do 10M+ members trust SoFi? Financial solutions for school, marriage, starting a family, home buying, retirement, or whatever’s next. Member FDIC.
