Telecommunications Engineer II (Hybrid Greensboro, NC)

At Ovation Healthcare weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcares vision is to be a dynamic integrated professional services company delivering innovative and executable solutions through experience and thought leadership while valuing trust respect and customer focused behavior.

Were looking for talented motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcares corporate headquarters is located in Brentwood TN. For more information visit .

General Summary:

The Telecommunications Engineer II is responsible for maintaining and installing telecommunications infrastructure and voice network components. Working under general supervision this role focuses on the planning design and implementation of MACS (moves adds & changes) along with troubleshooting monitoring and maintaining voice VoIP and Call Center systems.

This position participates in troubleshooting technical issues with voice networks and telephony systems diagnosing problems such as signal loss faulty wiring or misconfigurations. The role includes reviewing designs estimating costs installing and documenting MACS collaborating with stakeholders to analyze floor plans programming guides and technical specifications.

The Telecommunications Engineer II also prepares and implements voice network configuration changes to enhance system performance via CLI and GUI interfaces and participates in on-call coverage for off-hours. Collaboration with voice network architects for VoIP network optimization is key. The role includes logging and following up on service provider trouble tickets managing vendor performance and providing training and support to end users on VoIP-related devices software and peripherals.

Duties and Responsibilities:

• Maintain and install telecommunications infrastructure and voice network components ensuring reliable and efficient communication systems.

• Plan design and implement Moves Adds and Changes (MACs) within the telephony environment following established procedures and minimizing service disruptions.

• Troubleshoot and resolve technical issues in voice networks diagnosing problems such as signal loss faulty wiring or system misconfigurations.

• Review telecommunications designs estimate costs and collaborate with stakeholders to analyze floor plans programming guides and technical specifications for MAC implementations.

• Install and document MACs accurately maintaining up-to-date records of telephony system changes and configurations.

• Prepare and implement voice network configuration changes using Command Line Interface (CLI) and Graphical User Interface (GUI) tools to optimize system performance.

• Participate in on-call rotations to provide timely support for off-hours telecommunications incidents and emergencies.

• Collaborate with voice network architects and other IT teams to support and optimize VoIP network functionality.

• Log track and follow up on service provider trouble tickets ensuring prompt resolution and vendor accountability.

• Manage vendor performance to ensure contractual obligations and service quality standards are met.

• Provide training and support to end users on VoIP-related devices software and peripherals to enhance user proficiency and satisfaction.

• Perform additional duties as reasonably required or assigned to support the organizations telecommunication needs.

• Other duties as reasonably required or assigned.

EDUCATION:

• Bachelors Degree or equivalent combination of education and experience

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Reliable high-speed internet connection is required for all remote/hybrid positions.

• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing cloud-based tools and other online work-related activities.

• A HIPAA-compliant work environment is required including a secure workspace free from unauthorized access or interruptions no use of public Wi-Fi unless connected through a secure company-provided VPN and compliance with all applicable HIPAA privacy and security regulations.