Phone Banker- Bilingual (Hybrid)
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Job Location:
Farmers Branch, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Credit Union has an opportunity for a Call Center - Member Service Representative (MLS). This work-from-home/hybrid position requires one week in the office every 68 weeks and is ideal for individuals who are passionate about delivering outstanding member service while working in a dynamic and fast-paced environment.
Key Responsibilities:
- Maintain a positive professional demeanor while delivering outstanding service.
- Engage with members to understand their needs and promote credit union products and services.
- Handle account inquiries loan requests and identify opportunities to enhance product penetration.
- Collaborate with Sales Service Teams and Member Loyalty Leaders to uphold a strong service culture.
- Provide accurate information and ensure timely processing of member requests.
- Think independently to address unique member situations with creative solutions.
- Support member education events and ensure all compliance and training requirements are met.
- Maintain confidentiality and follow organizational procedures to achieve credit union goals.
- Adapt to changes and actively contribute to process improvements.
Qualifications :
- 2 years in member services or lending operations preferred; credit union experience is a plus.
- Proven customer service skills in a fast-paced environment.
- Ability to work independently and effectively with minimal supervision.
- Proficiency in computer and financial software.
- Bilingual (English/Spanish) strongly prefered.
- A strong internet connection is a MUST. If you do not have reliable internet you will be required to work in the office full time.
Additional Information :
What We Offer: $21-24/hr and exceptional benefits package with 401K match
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Presentation Skills
- Financial Services
- Customer Service
- Financial Acumen
- Fraud
- Math
- Military Experience
- Banking
- Upselling
- Cash Handling
- RMF
About Company
FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry. Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly matc ... View more
