Scheduling and Patient Services Lead Multispecialty, Clifton Park
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Job Location:
Clifton Springs, NY - USA
Monthly Salary:
$ 46220 - 64709
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Department/Unit:
The Crossings CP Multispecialty SuiteWork Shift:
Day (United States of America)Salary Range:
$46220.72 - $64709.01Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check in scheduling check out and back-end duties.Support staff and assist all patients that report to the front check in desk.
Coordinate patients referrals and prior authorization for additional diagnostic testing or procedures.
Schedule surgical procedures.
Greet patients in a prompt courteous and professional manner.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
Update insurance information attending appointment collect patient co-pays and other duties as assigned at the time of patient check in for scheduled appointments.
Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
Schedule follow up appointments and referral as needed when patients check out.
Communicate professionally and timely with all parties including providers patients clinical care team and insurance companies.
Answer incoming phone calls and direct appropriately to team members.
Conveys professional image by adhering to the established dress code.
Essential Duties and Responsibilities:
Responsible for initiating surgical booking process.
Requires Traveling within the Multispecialty Department.
Compile booking sheets all surgical consents pre-op orders prior authorization and pre-admission forms.
Preparing patient disability and out of work / school paperwork.
Responsible for updating the system with registration scheduling and insurance information.
Responsible for discussing financial obligation and explaining regulatory forms and answer any questions with patient.
Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans policy and procedures and initiatives within scope of their departments expectations and role.
Represents AMC and supports the ideals and principles of their department the Practice the Hospital and the Center.
Exemplifies Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.
Qualifications:
High School Diploma/G.E.D. - required
Associates Degree - preferred
3-5 years office experience or three years of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office a plus.
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.
Physical Demands
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Lifting - Rarely
- Carrying - Rarely
- Pushing - Rarely
- Pulling - Rarely
- Climbing - Rarely
- Balancing - Rarely
- Stooping - Rarely
- Kneeling - Rarely
- Crouching - Rarely
- Crawling - Rarely
- Reaching - Rarely
- Handling - Occasionally
- Grasping - Occasionally
- Feeling - Rarely
- Talking - Constantly
- Hearing - Constantly
- Repetitive Motions - Frequently
- Eye/Hand/Foot Coordination - Frequently
Working Conditions
- Extreme cold - Rarely
- Extreme heat - Rarely
- Humidity - Rarely
- Wet - Rarely
- Noise - Occasionally
- Hazards - Rarely
- Temperature Change - Rarely
- Atmospheric Conditions - Rarely
- Vibration - Rarely
Thank you for your interest in Albany Medical Center!
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center its patients affiliates and partners including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts consistent with Albany Medical Center policies and standards shall be made to ensure that information is adequately protected from unauthorized access and modification.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center its patients affiliates and partners including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a need to know and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts consistent with Albany Med Center policies and standards shall be made to ensure that information is adequately protected from unauthorized access and modification.
Key Skills
- Customer Service
- Communication
- Fire And Safety Engineering
- Key Account
- Market Intelligence
About Company
Albany Medical Colllege is one of the oldest medical colleges in the country, associated with one of the largest medical centers in NYS. Visit AMC.edu today!
