First-Line IT Support Helpdesk Technician

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

First-Line IT Support / Helpdesk Technician
Location: Northern Suburbs Cape Town (On-site)
Hours: Standard office hours
Employment Type: Full-time

About Our Client
Our client is a trusted IT solutions provider offering outsourced IT support networking cloud services and hardware/software supply to businesses across South Africa.

About the Role
This position requires a well-spoken neat energetic and hands-on technician who enjoys solving problems and delivering excellent customer service. You will provide first-line support install and maintain hardware/software troubleshoot desktop and network issues and ensure all calls are resolved professionally and within SLA.

Key Responsibilities
Provide first-line technical support to end-users on-site
Install configure and maintain computer hardware and software
Troubleshoot desktop printer and basic network issues
Log update and resolve tickets within agreed SLAs
Maintain desktop and networking equipment at client sites
Communicate clearly with users and provide regular updates
Travel to client sites when required

Requirements

Technical Skills
Strong desktop support experience (hardware and software)
Troubleshooting skills for Windows and common applications
Basic networking knowledge (routers switches Wi-Fi protocols)
Microsoft 365 support (advantageous)
Ability to install and configure new workstations

Qualifications (Advantageous not essential)
CompTIA A
CompTIA Network
CompTIA Security
Microsoft MDA or similar

Experience & Attributes
13 years IT support/helpdesk experience
Excellent verbal and written communication skills
Customer-focused able to explain technical issues simply
Strong problem-solving ability with a proactive attitude
Well-presented professional and detail-oriented
Able to work independently and within a team
Valid drivers licence (essential)
Willingness to travel to client sites

Required Experience:

First-Line IT Support / Helpdesk TechnicianLocation: Northern Suburbs Cape Town (On-site)Hours: Standard office hoursEmployment Type: Full-timeAbout Our ClientOur client is a trusted IT solutions provider offering outsourced IT support networking cloud services and hardware/software supply to busine...