French Technical Support Specialist II
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Details
Location: Cape Town South Africa
Work Arrangement: Remote
Type of Support: Phone email screen share
Contract Duration: Full-time
Training Schedule: To be determined
Work Schedule: To be determined
Expected Start Date: January 5 2026
About Us
Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleep.
More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.
Welcome to Crescendo. Welcome to whats next.
The Role
Were hiringTechnical Support Specialiststo help clinicians biomedical teams and distributors who use sensory equipment for hearing balance and newborn care. Youll be the first point of contact when users need help and will guide them through troubleshooting setup repairs and next steps. Most of your work will happen through phone email and screen-share sessions.
This role is ideal for someone who enjoys solving technical problems communicating clearly and working in a structured regulated environment where accuracy and documentation really matter.
What Youll Do:
- Take ownership of support cases from the moment they come in until theyre fully resolved.
- Talk with users to understand whats happening gather details and document everything in Salesforce.
- Troubleshoot hardware software and connectivity issues. This includes sensors cables software installs updates licenses and basic networking.
- Host live remote sessions to reproduce issues walk users through fixes or collect evidence for deeper investigation.
- Decide the right path forward whether thats resolving the issue remotely sending replacement parts or arranging an RMA or depot repair.
- Escalate cases responsibly by providing clear notes steps to reproduce and the actions already taken.
- Keep documentation clean consistent and aligned with medical device quality standards.
- Contribute to internal knowledge articles so future cases are easier to handle.
What We Expect From You:
- C1/C2 French proficiency (CEFR or equivalent)
- Experience providing French Support
- At least 2 years of experience in technical support helpdesk or customer support involving hardware or software troubleshooting.
- Strong communication skills and the ability to explain technical ideas in a simple way.
- Solid understanding of Windows (drivers Device Manager services) and comfort with basic networking.
- Experience documenting cases in a CRM like Salesforce.
- Calm patient and confident when working directly with clinicians and biomeds.
- Strong judgment when choosing between remote fixes part replacements or repair requests.
- High attention to detail and the ability to follow documented procedures.
- Curious proactive and eager to learn medical device workflows.
- Experience supporting medical diagnostic audiology or similar devices.
- Familiarity with NOAH OtoSuite or other clinical software used for hearing and balance diagnostics.
- Experience coordinating with field service teams or depot repair centers.
- Additional languages.
What Youll Get In Return:
- Remote working arrangements
- Competitive base salary
- Comprehensive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.
- Care for others: Empathy is a key driver. When people thrive so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
- Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
- Take ownership: Bold choices with integrity at the corethats how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.
Required Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
PartnerHero builds quality teams for unparalleled outcomes. We work with companies that care about quality, efficiency, people, culture, and retention.
