Software Application Support Specialist

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Reference: BIT005221-Rein-1

Our client is seeking a Software Application Support Specialist to join their dynamic team in a fully remote capacity. This is a fantastic opportunity to contribute to the maintenance of existing products and assist in the development of new and enhanced solutions. The role is diverse challenging and offers excellent career growth opportunities.

Duties & Responsibilities

Key Responsibilities:

Provide application support to users: answer resolve and log in-bound customer queries identify issues and offer both immediate and long-term solutions.
Investigate and analyse system issues to determine root causes and appropriate corrective actions.
Participate in the design and delivery of system developments and enhancements ensuring alignment with budget timelines specifications and industry standards.
Offer system knowledge and consultancy for projects across divisions ensuring business process requirements and best practices are met.
Review and recommend continuous improvements for systems and support processes.
Document technical information and processes for existing and new functionality to maintain up-to-date system support.
Maintain data quality and integrity within systems.
Communicate clearly professionally and appropriately with colleagues customers and suppliers.
Perform system maintenance tasks according to agreed schedules.

Requirements:

Experience in application support.
Intermediate SQL expertise and the ability to write complex queries.
Excellent written and verbal communication skills for technical and non-technical stakeholders.
Strong problem-solving and analytical abilities.
Experience supporting and maintaining production systems in a customer-facing environment.
Ability to organize workload and manage multiple tasks simultaneously.
Familiarity with database systems reporting and query tools.
Demonstrable technical aptitude.

Skills & Qualifications:

Minimum 1st-year tertiary level in Information Systems Computer Science or Accounting.
2 years experience with SQL fundamentals and complex query writing.
2 years experience in MS Excel and VBA.
Solid general computing knowledge including basic Windows troubleshooting networking fundamentals and application installation.
Excellent technical problem-solving and communication skills.

Why This Role
This is an excellent opportunity for a Software Application Support Specialist to work fully remotely on cutting-edge web applications. You will collaborate with a dynamic team build clean responsive and scalable interfaces and grow your skills in modern frontend development while contributing to high-performance projects.

For more exciting IT vacancies visit: also specialise in recruiting for:

Software Developers (Back-End Front-End Full Stack)
Mobile Developers
Business & Systems Analysts
BI & SQL Experts
UI/UX Professionals
Data Scientists & Data Analysts
Big Data Professionals
Cloud Experts
Infrastructure Specialists
DevOps & SecOps Engineers
Cybersecurity Specialists
SEO / Digital Designers

Please note:
If you have not received feedback within two weeks please consider your application unsuccessful. Your profile will remain in our database for future opportunities.

For more information contact:
Reinie Du Preez
Senior Specialist Recruitment Consultant

Required Experience:

Reference: BIT005221-Rein-1Our client is seeking a Software Application Support Specialist to join their dynamic team in a fully remote capacity. This is a fantastic opportunity to contribute to the maintenance of existing products and assist in the development of new and enhanced solutions. The rol...

Duties & Responsibilities

Key Responsibilities:

Provide application support to users: answer resolve and log in-bound customer queries identify issues and offer both immediate and long-term solutions.
Investigate and analyse system issues to determine root causes and appropriate corrective actions.
Participate in the design and delivery of system developments and enhancements ensuring alignment with budget timelines specifications and industry standards.
Offer system knowledge and consultancy for projects across divisions ensuring business process requirements and best practices are met.
Review and recommend continuous improvements for systems and support processes.
Document technical information and processes for existing and new functionality to maintain up-to-date system support.
Maintain data quality and integrity within systems.
Communicate clearly professionally and appropriately with colleagues customers and suppliers.
Perform system maintenance tasks according to agreed schedules.

Requirements:

Experience in application support.
Intermediate SQL expertise and the ability to write complex queries.
Excellent written and verbal communication skills for technical and non-technical stakeholders.
Strong problem-solving and analytical abilities.
Experience supporting and maintaining production systems in a customer-facing environment.
Ability to organize workload and manage multiple tasks simultaneously.
Familiarity with database systems reporting and query tools.
Demonstrable technical aptitude.

Skills & Qualifications:

Minimum 1st-year tertiary level in Information Systems Computer Science or Accounting.
2 years experience with SQL fundamentals and complex query writing.
2 years experience in MS Excel and VBA.
Solid general computing knowledge including basic Windows troubleshooting networking fundamentals and application installation.
Excellent technical problem-solving and communication skills.