Hiring Support Executive (Online) for a Leading Marcom Industry Ahmedabad Location

Ahmedabad - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description:

Purpose

Be the single point of contact for parents and teachers - from pre-sales follow-ups to post-admission onboarding class continuity and quick resolution of academic/technical issues.

Core Responsibilities

Pre-sales enablement: Warm follow-ups via phone/WhatsApp/email; share FAQs seminar links and counselling slots; update CRM.
Onboarding: After admission issue welcome kit (rules pledge timetable) assist fee confirmation set up LMS/app access and run orientation.
Parent helpdesk: Own queries on classes schedules assessments and policies; resolve directly or triage to Tech/Academic/Finance; keep the parent informed until closure.
Teacher assistance: Schedule classes/PTMs manage WhatsApp groups share class lists help with LMS uploads/attendance and circulate quiz/exam links.
Continuity and discipline: Monitor attendance homework submission and code-of-conduct adherence; trigger reminders and corrective actions.
Issue management: Log tickets set priority follow SOPs and close with clear notes; escalate risks early.
Reporting: Daily dashboardtickets opened/closed first-response time common issues; weekly insights to improve SOPs.

KRAs

First-response time and resolution
Class start-on-time % and access success rate.
Parent CSAT after onboarding and at PTMs.
Attendance and homework compliance follow-through.
Ticket documentation quality; zero critical misses.

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Job Description:PurposeBe the single point of contact for parents and teachers - from pre-sales follow-ups to post-admission onboarding class continuity and quick resolution of academic/technical issues.Core ResponsibilitiesPre-sales enablement: Warm follow-ups via phone/WhatsApp/email; share FAQs s...