Contract IT Systems Support Engineer Orchard SW Lab experience

Thisisa contract to perm position based in Hoffman Estates IL and working in a lab environment. We are unable to consider C2C or H1B.

While experience with Lab Information Systems SW experience (Specifically Orchard / Clinisys software and associated Lab Equipment) would be an immediate knock in for us it is not required. What is required is a polished service-minded IT Systems Engineer to lead in-office support at our Hoffman Estates Lab environment and their employees.

Youll be responsible for ensuring a seamless experience across devices AV systems collaboration tools and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch youll be the local face of ITproactive calm under pressure and committed to operational excellence.

This role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace Jamf Okta Zoom) with the finesse required to support C-suite leaders and sensitive environments. Were a mission-driven company operating in a HIPAA-regulated space so attention to detail and discretion are essential.

What Youll Do

• Administer and support Google Workspace Zoom Slack Orchard Software and other core SaaS tools including user provisioning and access management.
• Deliver in-person support at our Hoffman Estates office resolving hardware software and connectivity issues with professionalism and empathy.
• Provide executive-level support ensuring devices meetings travel tech and day-to-day systems are reliable secure and responsive.
• Set up configure and maintain employee laptops (primarily macOS) ensuring compliance through tools like Jamf or similar MDM platforms.
• Support and maintain AV systems and Zoom Rooms for hybrid meetings events and executive communications.
• Manage onboarding and offboarding tasks including equipment provisioning account setup and welcome orientation.
• Triage and resolve IT tickets via help desk systems Slack Zoom and emailprioritizing clarity speed and accountability.
• Collaborate with IT and Security on automation process improvements and internal documentation to enhance the employee tech experience.
• Ensure all support activities comply with HIPAA SOC 2 HITRUST and internal security standards.

What Were Looking For

• 35 years of experience in IT systems support preferably in a SaaS or fast-paced hybrid environment.
• Experience with Orchard Lab Information Systems Software and Associated Lab Equipment is preferred but not required.
• Strong knowledge of macOS and Apple hardware troubleshooting.
• Experience with Google Workspace Zoom and cloud-based collaboration tools.
• Hands-on experience supporting AV equipment and Zoom Room configurations.
• Familiarity with Jamf or other Apple device management tools.
• Impeccable customer service and communication skillsespecially when working with senior leaders.
• Strong organizational and prioritization abilities; able to work independently with minimal supervision.
• Clear understanding of IT operations within security-conscious environments (HIPAA SOC 2 HITRUST).

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