Health Systems Change Program Manager

Position Summary
The Health Systems Change Program Manager is responsible for developing delivering and refining a health systems change service to facilitate changes in workflow that support delivery of treatment referralsadvance provider training and capacity-building efforts to improve clinical practice. Key activities include leading a team developing and refining tools outlining processes strategizing and prioritizing service delivery and program enhancement. The Health System Change Program Manager demonstrates success through sound decision making stakeholder engagement and program growth.

Essential Duties

1. Manages and develops an effective staff: providing effective communication leadership guidance and resources. Determines staff qualifications and competency: recruits interviews selects hires trains orients mentors evaluates coaches counsels disciplines and rewards. Establishes and monitors staff safety and regulatory compliance.
2. Responsible for overall health systems change program leadership direction and guidance to ensure successful program execution in accordance with budget schedule contract and resources. Maintains current knowledge of best and promising practices for health systems change.
3. Creates health systems change program business plan with short and long term goals aligned with overall department plan. Develops refines and expands strategy and methods to ensure successful program delivery.
4. Proactively facilitates strategic discussion and prioritization with clients regarding program targets and deliverables. Assesses market opportunities and develops process to engage health systems.
5. Develops delivers and evaluates provider-focused training initiatives including continuing education modules learning collaboratives and communities of practice. Incorporates participant feedback to improve learning outcomes and system adoption. Leads training initiatives for health care providers to strengthen evidence-based treatment delivery referral processes and e-referral adoption.
6. Ensures training content reflects best practices collaborates with internal and external experts to effectively deliver training in online virtual and live settings. Ensures technical assistance meets needs of health systems to change workflow to maximize treatment delivery and referrals.
7. Facilitates development of all program support materials and processes including tools presentations reports guides and/or other relevant materials. Delivers presentations and trainings to various audiences.
8. Monitors and reports to clients on program deliverables. Ensures program deliverables meet client contract reporting and invoicing requirements by efficiently allocating and managing program personnel and resources for a positive program ROI.
9. Works with department leaders to review evaluate develop and implement strategies for program enhancement and growth. Seeks and incorporates internal and external stakeholder feedback into services.
10. Serves as subject matter expert for program in client communication and across the department. Supports department leadership to effectively onboard new program clients support contract requirements and deliverables.
11. Works with Account Management team to support program sales including creating documents proposals or other materials including provider-facing training curricula marketing materials and outreach strategies to engage clinical partners..

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Building Strategic Relationships: Identifying opportunities and taking action to build strategic relationships between ones area and other areas teams departments units or organizations to help achieve business goals.
3. Creativity and Innovation: Applies creative problem-solving skills to develop solutions to problems; recognizes and demonstrates the value in taking smart risks and learning from mistakes; develops multiple alternatives and understands the feasibility of each; effectively shares and implements his/her ideas. Generates innovative solutions in work situations; tries different and novel ways to deal with work problems and opportunities.
4. Decision Making: Identifying and understanding issues problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts constraints and probable consequences.
5. Drive for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
6. Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying ones own behavior to accommodate tasks situations and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well the intended outcome of this competency is the creation of goodwill trust and respect while motivating people to want to follow you even when they dont have to.
7. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
8. Talent Management for Leaders: Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance.

Supervisory or Managerial Responsibility
1-5 employees

Travel
10-25%

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies the Employee Handbook Code of Conduct and completes NetLearning by due date annually.
5. Promotes a workplace culture based on mutual respect and merit where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: Bachelors degree in a health-related field required. Masters degree preferred.
2. Work Experience: 5 years experience in program development and delivery required. Experience developing or delivering training for healthcare providers or systems preferred. Sales experience and health care experience preferred.
3. Special Training Certification or Licensure: None
   

Salary Range: $102589.71 - $135674.89

Benefits
At National Jewish Health we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care our employees are our greatest asset. With that in mind we have designed a valuable comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage:Multiple Cigna health plans for Colorado regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off:Generous PTO accruals to use for vacation and sick days and six paid holidays all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans:Coverage effective the first of the month after hire.
• Retirement Savings:403(b) plan with employer contributions after two years.
• Wellness Incentives:Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement:Up to $5250 annually for full-time and part-time employees.
• Child Care Assistance:Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness:Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance:Employer-paid plans and optional buy-up choices.
• Voluntary Benefits:Full suite of coverage options such as Accident Hospital Indemnity and Legal Plan
• Exclusive Discounts:Savings on local services insurance and RTD bus passes.