Front Desk Agent
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Job Location:
Carmel, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About Us
As a leader in the hospitality industry Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of Best Places to Work the past 3 years (21 22 23) and are excited to expand our team as we continue to grow! While a large organization we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect Integrity Service and Excitement. We believe that when our team members are happy everyone benefits!
Benefits
- Insurance
- Medical
- Dental
- Vision
- VPS
- PTO
- Employee Discount
- Employee Assistance Program
- 401K w/ Match
- Life Insurance
- Referral Bonus Program
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel available rooms rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
- Prior experience as a Hotel Front Desk Agent Receptionist or similar role
- Experience with hotel reservations software like OnQ or Opera
- Customer service experience
- Excellent communication and organizational skills
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Lead With Heart. Inspire With Purpose. Become Our Next Executive Housekeeper! Benefits You’ll Love We take care of our people — because YOU take care of our ...
