Hotel front office Manager ( AGRA)

Agra - India

Monthly Salary: INR 20000 - 40000

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

mail:-

hotel front office executive is responsible for guest services including welcoming guests managing check-ins and check-outs handling reservations and assisting with inquiries and complaints. They also perform administrative duties like answering phones managing mail and coordinating with other departments such as housekeeping and maintenance to ensure a positive guest experience.

Key responsibilities

Guest relations:

Greet and welcome guests warmly upon arrival.

Process check-in and check-out procedures efficiently.

Handle guest inquiries requests and complaints professionally.

Provide information about the hotel and local area.

Reservations and front desk operations:

Manage phone and online reservations.

Maintain accurate records of room availability and guest accounts.

Handle billing process payments and make change.

Assign rooms and manage key control.

Administrative and coordination tasks:

Answer and direct incoming phone calls.

Receive sort and distribute mail and packages.

Coordinate with other departments such as housekeeping and maintenance to ensure guest needs are met.

Perform general administrative tasks like copying scanning and filing.

Maintaining order:

Keep the reception and lobby areas clean and organized.

Monitor the front office area to manage guest flow.

Ensure the safety of guests valuables and adhere to safety procedures.

mail:- hotel front office executive is responsible for guest services including welcoming guests managing check-ins and check-outs handling reservations and assisting with inquiries and complaints. They also perform administrative duties like answering phones managing mail and coordinating with oth...