Bilingual Technical Support Representative (Part-time Weekends)

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profile Job Location:

Montreal - Canada

profile Monthly Salary: $ 18 - 18
Posted on: 7 hours ago
Vacancies: 1 Vacancy

Job Summary

Start date: December 15th 2025

Bilingual Technical Support Representative (Part-time / Weekends)

Deliver high-impact bilingual IT support in a part-time contract position where your problem-solving skills make a real difference. Resolve technical issues via phone chat and email support users across Canada and gain hands-on experience with tools like Active Directoryall within a flexible hybrid setup based in Montreal.


What is in it for you:

Hourly salary of $18.
Part-time contract role with remote work on weekends.
Initial training: Tuesday to Friday 8:00 AM 4:30 PM on-site.
Ongoing shift: Saturday to Sunday 7:00 AM 3:30 PM remote.
On-site training location: Boulevard Crémazie Ouest Montréal QC H2P 1B9.

Responsibilities:

Serve as the single point of contact (SPOC) for technical support incidents and service requests.
Troubleshoot and resolve issues submitted via multiple channels ensuring accurate documentation and ticket handling.
Follow defined escalation classification and resolution procedures in accordance with SLAs.
Communicate effectively with resolver groups and update customers on ticket status.
Utilize service desk support tools and adhere to business continuity and security policies.
Identify recurring issues and contribute to the development of the knowledge base.
Maintain high standards of customer service and issue ownership from first contact to closure.
Assist users with mobile device support network connectivity and basic Active Directory tasks.
Ensure process compliance and participate in incident and knowledge management workflows.

What you will need to succeed:

High school diploma or equivalent.
Completion of a two-year technical program or possession of IT certifications is an asset.
Proficiency in Microsoft Office applications.
Previous experience in a service desk or customer service environment is preferred.
Experience with mobile device support connectivity issues and basic Active Directory administration is a plus.
Ability to multitask and resolve problems efficiently.
Self-motivated with the ability to work both independently and within a team.
Excellent interpersonal and customer service skills.
Willingness to work weekends and attend weekday training on-site.
Bilingual in English and French to support a national user base in both official languages.

Why Recruit Action

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# FTJ280824




Required Skills:

Cloud Security Architect Drive AWS cloud security strategy in the insurance industry with a senior-level role focused on secure architecture compliance and automation. Leverage your expertise in AWS services threat detection and identity management in a hybrid multi-account environment. Opportunity to lead security-by-design in a regulated sector. What is in it for you: Salaried: $90-95 per hour. Incorporated Business Rate: $104-109 per hour. 12-month contract with the potential for permanent employment. Full-time position: 37.50 hours per week. Hybrid model 3 days per week on-site. Attendance on Tuesday and Wednesday is mandatory. Responsibilities: Design and implement secure landing zones using AWS Control Tower AWS Organizations and Service Control Policies (SCPs). Define multi-account security guardrails for shared services workloads and sandbox environments. Create reference architectures covering security zones network segmentation and cross-account communication (PrivateLink AWS WAN). Lead threat modelling and risk assessments for new workloads and services including Lambda ECS EC2 S3 RDS and DynamoDB. Develop security-by-design templates integrated into Infrastructure as Code (IaC) pipelines. Partner with compliance teams to maintain continuous alignment with CIS Benchmarks and organizational risk frameworks. Implement federated access and single sign-on with AWS IAM Identity Center (AWS SSO) Okta and Azure AD. Manage cross-account roles STS trust policies and temporary credentials for developers and third parties. Automate secret and credential rotation with AWS Secrets Manager and AWS Systems Manager Parameter Store. Enforce encryption at rest using AWS KMS CloudHSM and envelope encryption patterns. Ensure encryption in transit (TLS 1.2/1.3) across internal and public endpoints. Manage key rotation cross-region replication and HSM-based root of trust. Implement S3 Object Lock Macie for data discovery and classification and Access Points for fine-grained data access. Implement PrivateLink AWS WAN and Route 53 Resolver endpoints for service-to-service isolation. Configure Web Application Firewall (WAF) and AWS Shield Advanced for DDoS mitigation. Enforce egress control through Cloud NAT AWS Gateway Load Balancer (GWLB) or custom proxies. Deploy and integrate AWS Security Hub GuardDuty Macie and Inspector for proactive threat detection. Configure Amazon Detective for forensic investigation and anomaly correlation. Integrate findings into SIEM/SOAR platforms such as FortiSOAR or Azure Sentinel. Automate response playbooks with AWS Step Functions Lambda and SNS alerts. Implement AWS Config rules and Conformance Packs to enforce compliance with benchmarks like CIS AWS Foundations. Use AWS Artifact for vendor assurance and control documentation. Manage compliance dashboards via Security Hub Trusted Advisor and Control Tower drift detection. What you will need to succeed: Bachelors degree in Computer Science Information Security or related field. AWS Certified Security Specialty. AWS Certified Solutions Architect Professional. CISSP CISM CCSP GCSA or GIAC Cloud Security Automation certification. 8 years of experience in cybersecurity. 4 years of experience in AWS cloud security architecture. Deep understanding of the AWS Well-Architected Framework (Security Pillar). Strong hands-on expertise in AWS identity and access management encryption network segmentation and compliance. Familiarity with AWS security services including GuardDuty Inspector Security Hub and Macie. Experience automating security controls using AWS native tools and IaC pipelines. Proficiency in incident response using Step Functions Lambda and Systems Manager. Experience integrating with SIEM/SOAR platforms such as FortiSOAR or Azure Sentinel. Why Recruit Action Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted. # AVICJP

Start date: December 15th 2025Bilingual Technical Support Representative (Part-time / Weekends)Deliver high-impact bilingual IT support in a part-time contract position where your problem-solving skills make a real difference. Resolve technical issues via phone chat and email support users across Ca...
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Company Industry

IT Services and IT Consulting

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