Fire Service Technician

Be part of the future!

We are oneteamdedicated to working collaboratively to createthe purposefulsolutions that propel the world forward. We hope you will join our diverse team of top people you bring your talent andwellgive you the space and opportunities to grow and succeed. We are committed tomakea difference.

What we offer:

• Competitive Starting Pay

• Paid Training

• Global Advancement Opportunities

• Company Vehicle (as applicable)

• Referral Bonuses

• Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• AndMore!

What you will do:

• Receive service calls from Service Resource Center including a brief description of equipment/systemmalfunctions

• Contact customer representative andascertainequipment/systemsproblems

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customersites

• Follow prescribed troubleshooting procedures and refer to technical manuals part manuals change notices and bulletins modification notices etc. to repairequipment

• Service troubleshoot and install many different manufacturers Fire & Life Safety systems includingSimplexGrinnell

• Read and interpret blueprints diagrams submittals specifications software/systems programsschematicsand operational productmanuals

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customersatisfaction

• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers

• Obtain customer signature upon completed service callassignment

• Participate in a scheduled On-callrotation

• Help to train or mentor others on the serviceteam

• Provide our customers with the highest level of service to solve building inefficiencies and resolveservice relateditems. As a trusted advisor to ourcustomersyou will provide solutions and outcomes at the time of service

• Perform other duties asassigned

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram device replacement/repair resolving low voltage circuit troubles and system testing.

• Organize and effectivelyutilizetechnical resources information material and support toassureefficient execution of all assigned tasks.

• Candidatemustpossessexcellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm security and access control system panels.

• Experience CCTV and IT and IPnetworksa plus.

• Complete andsubmitalltask-related activity productivity and other documentationin a timely manner.

• On callandafter hoursworkon occasion at customerneed.

• Provide recommendations and solutions to ensurefacilityis running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for:

• 5 years documented experience in low voltage electrical systems including Fire/Life Safety systems Access Control Nurse Call and Paging systems.

• NICETllLevel II certification- Preferred

• Experience in reading and interpreting blueprints submittals and operational/product manuals.

• Knowledge of test equipment multi-meter digital analyzer and commissioning devices.

• High School Diploma or equivalent

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult position such as climbing ladders scaffolding and high lift equipment up to 40 feet working within ducts crawl spaces above ceilingsetc

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may be.

• Demonstratea high levelof customer service.

• Maintain truck inventory to ensuretimelyresponse to customer needs.

• Ability to adhere to implement andfollow safety guidelines and procedures at all times.

• Strong organizational skills positive attitude andan abilityto learn quickly.

• Possess a valid drivers license and driving record that meets company requirements.

• Retain any licensesthat are requiredby NationalStateand Local codes.

HIRING HOURLY RANGE: $30.80 - $40.38 (Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. For details please visit the Employee Benefits tab on our main careers page at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.