Clinical Account Executive Express Scripts Hybrid (Health Plans)

This is a hybrid position (3 days per week in-office 2 days work at home). The incumbent candidate can be based out of any US Cigna Healthcare office.

This position is a Hybrid role where the Cigna policy requires office alignment but is not restricted to locations that are identified in this posting.

JOB DESCRIPTION

The Clinical Account Executive (CAE) position is an exciting opportunity for a pharmacist who is looking to leverage their pharmacy and healthcare expertise to meet the Health Plan clients strategic goals and drive improved clinical and financial outcomes for their this role the CAE will use their deep understanding of the pharmacy/healthcare landscape and pipeline as well as strong clinical analytical financial and business skills to develop and present a comprehensive strategy aligning and supporting to the clients strategic goals. The strategic plan should address critical business metrics such as member and client satisfaction clinical support and clinical solution program adoption with a goal to deliver lower healthcare costs and optimal clinical outcomes. The CAE independently manages a book of moderately complex clients requiring this role to think forward into the future as the healthcare landscape continues to evolve be comfortable with a wide variety of data elements have an ability to draw insights from that data while being member-centric and promoting an optimal patient experience. They must serve as the clients gold-standard clinical resource and be knowledgeable of new clinical innovations that are occurring beyond medications including digital health innovations and new healthcare delivery models. They will partner with the Health Plans Pharmacy Director Medical Director and clinical staff to provide a comprehensive management plan. They are the clients healthcare consultant and expert and are responsible for providing comprehensive management of clinical strategies initiatives and new clinical solution adoption in order to meet the clients and ESIs common goals.

ESSENTIAL FUNCTIONS:

• Leads (and partners with Account Executive) the adoption of clinical solutions to clients through consultative sales methods (e.g. client P&T presentations quarterly/annual business reviews presentation of modeling/reporting etc.) in accordance with client business goals and upon collaboration and coordination with account management & internal team members.
• Leads custom formulary management recommendation discussions with client aligning internally with enterprise formulary operational best practices and goals. Partners with Account Executive and internal Finance & Formulary Teams to manage rebate performance to meet client contractual rebate guarantees when applicable.
• Leads the development preparation and presentation of healthcare strategy for each client assigned. Acts in concert with assigned Account Executive and Account Manager to service the health management consultative needs of the client.
• Leads clinical client Strategic Planning and Review Consultation (SPARC) meetings. Responsible for retention client loyalty and maximizing solution sales opportunities within assigned portfolio. Maintains strong client relationships with clients to ensure retention/satisfaction/upsell targets are met.
• Shares best practice standards with broader CAE peer audience as well as clients and demonstrates understanding and interpretation of current industry drug trends and how those trends may impact the health plan clients healthcare benefit. Participation in process improvement initiatives to support the health plan healthcare benefit adapt and innovate to trends in the market.
• Engage in client dialogue that addresses the needs of the client and membership while building trust and credibility and becoming a trusted advisor in healthcare benefit success. Provides feedback from clients to internal partners of new product or revenue opportunities.
• Functions as primary clinical resource and new solution product expert for the client.

QUALIFICATIONS:

• Current U.S. Pharmacist License
• Minimum of 3 years licensure experience preferred
• 2 plus years of Client facing experience preferred
• Proficiency in using Microsoft applications
• Quick study high energy self-starter approachable and collaborative
• Influential and impactful presentation and communication skills
• Strong business acumen
• Flexibility keen to improve organizational effectiveness
• Excellent presentation and client relationship skills needed in order to facilitate upsell of clinical programs and retain clients.
• Strong analytical and problem solving skills
• Strong focus on book of business client satisfaction and client retention results
• Demonstrated ability managing projects utilizing proven project management processes
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
• Must have the ability to work on multiple tasks prioritize resolve complex issues and have strong project management skills.
• Ability to learn multiple internal reporting and analytic tools for client management.
• Ability to travel overnight up to 15%.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group.

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.