Client Service Specialist
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner safer and smarter future.
Garrett is a cutting -edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70-year legacy we serve customer worldwide with passenger vehicle commercial
As a Client Service Specialist youll be the key link between our plants supply chain and our customers. Your mission Ensure smooth order management timely deliveries and excellent customer experienceall while keeping processes on track.
What Youll Do- Order Management: Enter and update customer orders in SAP check weekly demand vs. capacity and flag any issues early.
- Forecast & Demand: Monitor forecasts improve accuracy and apply corrective actions when needed.
- Logistics Coordination: Act as the daily contact for delivery plans follow up on delays and manage special shipments.
- Issue Resolution: Handle logistics complaints close claims and drive improvements.
- Performance Tracking: Report delivery performance follow recovery plans and suggest actions to boost results.
- Customer Care: Maintain strong relationships meet specific requirements and track satisfaction.
- Team Collaboration: Work closely with planning and logistics teams join meetings and support production transfers.
- Admin Tasks: Use SAP and planning tools manage invoicing provide proof of delivery and assist with audits.
What We Need:
Education: Bachelors degree in Business Administration Engineering or related fields.
Experience:
3+ years in multinational companies
2+ years in supply chain
2+ years in customer management.
Skills: Excellent communication skills in English &German/French/Italian both technical and non-technical. Strong computer and organizational skills. Analytical and problem-solving abilities. Proficiency in SAP.
BENEFITS
Meal tickets
13th salary
Private medical insurance
A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
Extended health insurance for employees and dependents
Dental care
Online and offsite shopping discounts
Private pension
Vacation vouchers
Transportation: Metrorex/STB monthly subscriptions or Fuel card
Access to various events (paintball escape room laser tag rafting wakeboarding movie theater etc.)
LEARN & DEVELOP
Extensive online and on-site training programs
Support for Green Belt Six Sigma Certification
Peer2Peer Training program: learn and teach one another offer advice and engage
Career growth & promotion opportunities
International work environment
RELAX & WELL-BEING
Friendly working environment alongside talented and dedicated people
Garrett Internal
Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
26 vacation days per year for all our employees
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Garrett is a cutting-edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70-year legacy, we serve customer worldwide with passenger vehicle, commercial vehicl ... View more
