Customer Service Manager I II

Job Title:Customer Service Manager I - II

Work Place Flexibility: Hybrid

Legal Entity:Entergy Texas Inc.-GTX

**This posting may be used to fill multiple positions and can be filled in The Woodlands Huntsville Navasota and Conroe TX. This position can be filled as a Customer Service Manager I - Customer Service Manager II. **

Job Summary Purpose

Responsible for maintaining relations with local governmental business and community constituents managing local media complaint/issue resolution and overall responsibility for improving customer service in the region.

Job Duties and Responsibilities

• Develop and maintain targeted relationships with political and key community constituents influential civic associations and small business leaders in the region. Manage Municipal franchises within the Region including community development local area economic dev & strategic marketing plans.
• Resolve escalated customer issues from PUCT Executive Complaints Phone Center Media etc. working with Customer Service Support group. Responsible for media response communications and other publicfacing communications within the region. Support local media relations (OpCo Comm Manager responsible for maintaining relationships with key media reps).
• Interact with Bus & ED group on site selection opportunities.
• May require managed customer account responsibilities on an as needed basis within the region.
• Responsible for external facing storm and emergency response.
• Provide leadership and coordination between operations and engineering to provide seamless service to customers and external constituents.

Minimum Requirements Education

• Typically requires a college or university degree in related field or the equivalent work experience.

Minimum Requirements Experience

• 5 years experience in customer service engineering or operations.

Minimum Knowledge Skills and Abilities

• Excellent communication and presentation skills with media & public speaking experience; Self-starter change agent with strong project management ability. Strong organizational agility with the ability to delegate work and maintain focus on external role for the region. Must possess a strong technical understanding of operations service requirements regulatory regulations company policies; Requires after hours & weekend availability during normal operations and extended support during storm events.

#LI-BW1

Primary Location: Texas-HuntsvilleTexas : Huntsville
Texas : Conroe
Texas : Navasota
Texas : The Woodlands
Job Function: Professional
FLSA Status: Professional
Relocation Option: Level II
Union description/code: NON BARGAINING UNIT
Number of Openings: 2
Req ID: 121775
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEO page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test the type of test will be located under the qualifications section of the job posting. If you are invited to a test session we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and numberof questions. Also keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website Logon ID: entergy password: practice test (2 words).Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.