Contact Centre Advisor

Job Information
Job Title:Contact Centre Advisor
Job Requisition ID:77942
Ministry:Justice
Location:Edmonton
Full or Part-Time: A permanent part -time and a temporary full-time with an end date December 15th 2026
Hours of Work: 36.25 hours for a full-time position and 18.13 hours for a part-time position per week
Permanent/Temporary: Permanent and Temporary
Scope:Open Competition
Closing Date:December 09 2025
Classification: Administrative Support 5
Salary:
Part-Time position salary
$1064.15 to $ 1346.49 bi-weekly ($27774.32 to $35143.49/year)

Full-Time position salary
$2128.30 to $ 2692.98 bi-weekly ($55548.63 to $70286.79/year)

The Court and Justice Services (CJS) Division provides a wide range of resolution and court services for people involved in legal collaboration with the courts of Alberta Court and Justice Services provides various programs and services including educating and helping Albertans finding solutions for legal issues navigating the court system offering programs at no cost or a nominal charge and administrative support to all courts in Alberta.

To learn more about Court and Justice Services please follow the link at Responsibilities

Are you a dynamic and client-focused individual with excellent problem-solving skills Join us and make a difference by delivering exceptional experiences to Albertans seeking information related to the justice system!

As a Contact Centre Advisor for the Court and Justice Services (CJS) you will apply your knowledge of policies and program rules to ensure a seamless client service experience.

Your role will involve but is not limited to:

SCREENING ASSESSMENT & REFERRAL

• Screen and assess each call to identify high level/preliminary client needs providing accurate and timely information and guidance pertaining to programs and services as well as related legislative regulatory policy and operational guidelines including associated applications and resources as appropriate.
• Provide appropriate referrals to municipal provincial and federal government departments assessment services agencies associations courts law enforcement bodies and legal bodies when inquiries and/or needs do not pertain to CJS programs and services.

INFORMATION SERVICE DELIVERY

• Provide information to the public utilizing knowledge-based tools & decision trees.
• Respond to public enquiries in person and through multiple contact channels (telephone and email).
• Participate in a rotational schedule within the Information Kiosk located in the court locations assisting the public who attend court and answering general queries.

To be successful in this role you will bring:

• The ability to communicate and build relations with stakeholders staff Albertans and collaborators.
• Strong communication skills including oral written and active listening.
• Excellent organizational skills to manage the volume and complexity of the work in a detail-oriented manner.
• Problem-solving & research skills.
• Analytical and decision-making skills.
• Exceptional keyboarding skills and operating computer systems.
• The ability to be flexible and dynamic to accommodate changing tasks and roles in a fast-paced environment.

Please click on this link to view the job description for this position.