Player Development Specialist Silver Legacy (Reno)

JOB SUMMARY:

Provide excellent guest service to our guests by answering customer calls through the call center/switchboard; selling and booking hotel VIP and special events reservations and direct mail offers; and through comp limits special services/amenities available and special targeted player events.

ESSENTIAL DUTIES AND RESPONSABILITIES (May include but is not limited to the following)

• Develop plan and execute VIP events and promotions with an emphasis on quality while remaining within budgetary guidelines.

• Understanding of running golf tournaments including scoring pairings awards and ensuring accurate tournament information.
• Creates and controls accurate player lists conducive to the level of events
• Maintains security and confidentiality of files records and lists.
• Establishes and maintains an effective working relationship with other departments.
• Works with other departments and vendors to arrange for food & beverage decorations gifts entertainment and supplies for all VIP events.
• Accurately track all expenses for events and prepare expenses for analysis and financial review.
• Accurately tracks and communicates event reservation procedures and attendance of events to other departments.
• Communicates event schedule and details to the property including internal collateral distribution and conducting meetings.
• Maintains the highest caliber of customer service to all VIPs by exhibiting a professional demeanor and willingness to provide assistance when needed.
• Complies with and upholds company expectations including Code of Commitment policies procedures industry regulations department goals and business strategy.
• Enforces the privacy of VIPs and limits requests for information about such guests in accordance with casino policies. Ensures confidentiality of all casino information.
• Ensures charges credits and complimentary are posted to individual guest folios. Posts rate changes as needed.
• Analyzes casino play to determine and establish comp profiles for guest reservations. Settle accounts upon check-out to the correct folio in accordance with comp criteria and casino host input.
• Assists with the Gold Room or VIP Room as needed performing functions as a VIP Concierge

• Exemplify our core values family style service our mission and vision

• Exemplify our DEI (diversity equity inclusion) culture

• Performs other job related duties as assigned

KNOWLEDGE SKILLS AND ABILITIES

• Associates degree in related field and/or equivalent work experience preferred

• Candidate should be self-motivated; detail orientated and prioritize multiple tasks

• Excellent English written and verbal skills

• Excellent organizational skills to function effectively under time constraints and within established deadlines with particular attention to detail
• Must have an outgoing personality with the ability to build and cultivate relationships

PHYSICAL DEMANDS AND WORK ENVIRONMENTMay be required in order to perform the essential functions of the position)

• Must be able to maneuver to all areas of the casino from property to property

• Must be able to perform physical job duties of line employees in emergency situations

• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts

• Must be able to work at a fast pace and in stressful situations

• Must be able to read write speak and understand English

• Must be able to respond to visual and oral cues

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. This position is 15% travelling. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations as required by law for individuals with disabilities or to accommodate pregnancy pregnancy-related conditions or where a conflict exists between the position and individuals religious beliefs or practices.

As a part of the new hire process candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race color national origin sex age over 40 religion disability sexual orientation gender identity or expression veteran status marital status or any other characteristic protected by law.