Patient Accounts Specialist (Medical Collections)
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Job Location:
Terrell, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
This position is responsible for negotiating payments and/or setting up payment plans on past due accounts from patients. The Patient Accounts Specialist is also responsible for handling patient/vendor inquiries related to insurance billing and outstanding balances.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for answering high-volume incoming calls for claims-related and statement inquiries from patients insurance companies and law offices
Responsible for making outbound calls on delinquent accounts in an effort to resolve the account via patient payment
Process credit card and ACH transactions
Follow all state and federal collections and HIPAA laws
Other duties as assigned
EDUCATION & EXPERIENCE
High School Diploma or GED required
Minimum 6 months of related work experience in a call center medical collections or patientaccounts environment
KNOWLEDGE SKILLS & ABILITIES
Strong oral and written communication skills; able to interact professionally with patients guarantors insurers law offices and internal teams
Excellent customer service and interpersonal skills; capable of handling high-volume inbound and outbound calls
Ability to prioritize problem-solve and manage multiple tasks simultaneously
Proficient with general computer applications (word processing spreadsheets email)
Comfortable processing payments (credit card ACH) and managing payment plans or account settlements
Knowledge of medical collections practices and familiarity with relevant regulations (collections law HIPAA compliance)
Professional phone etiquette and ability to maintain composure under pressure
This is a commission-based role with a set pay rate of $15.00 per hour during training. After training pay rate is $13.00 per hour base commissions.
Emergicon requires satisfactory pre-employment drug screen and background check.
Required Experience:
IC
Key Skills
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About Company
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