IT Support Analyst

We have met todays energy needs while planning for tomorrows for over 100 years. Beginning with the first modern generator the Rehlko Automatic Power & Light launched in 1920 Rehlko has been an innovative leader in energy resilience.

Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management clean energy solutions and much more that serve a broad spectrum of OEM residential industrial and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world and the commitment to keep innovating towards greater impact.

At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job:

The IT Support Analyst will provide a high-quality 1st and 2nd line support service resolving issues in a timely manner and keeping users fully informed at all times.

Specific responsibilities:

• PC/laptop builds and rebuilds.

• Mobile Phone Setups and Enrolment

• Completion of tickets logged by users in the IT Helpdesk

• Audits to check that the Acceptable Usage Policy is not being breached.

• General asset maintenance.

• Local purchasing of IT equipment following company procedures.

• Assist the Group IT Director with the general maintenance and development of the Group Wide Helpdesk System.

• In conjunction with other members of the IT team administer and repair/replace mobile communication devices on behalf of Clarke Energy.

• Manage internal external audits in line with requirements

• Manage requests for purchases from users and IT department.

• Control availability of stock for use by the IT department ordering replacements as necessary.

• In conjunction with other members of the IT team update and maintain Asset register.

• Ensure that Health Safety Environmental and Quality management policies and procedures are adhered to in all work undertaken.

• Maintain a clean and tidy work environment at all times.

• Managing network patching for users servers and other network equipment ensuring good cable management and keeping the server cabinet neat and presentable.

• Addition and removal of network equipment and servers from the server cabinet as directed by the Group Infrastructure Manager with support from the team in the UK.

• General maintenance of the server cabinet including cleanliness and changing the filters as directed by the Group Infrastructure Manager.

• Travel to our other sites within the USA and internationally if required.

Requirements:

• Strong face-to-face and telephone communication skills helpful and speaks in terms others understand.

• Works well in a team

• Customer focused helpful and wants to deliver an excellent service.

• Organizes time and work effectively

• Flexible and adaptable

• Good knowledge of Microsoft Office

• Experience of working in an IT environment where strong customer service and communication skills are required

• Active Directory

• Understanding of PC hardware setup and configuration.

• Minimum of two years previous experience working on a helpdesk

• Degree in IT (preferred)

• Additional IT Qualifications e.g. MCP (desirable)

• Works well under pressure

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The salary range for this position is $23.00 - $27.00 an hour. The specific salary offered to a candidate may be influenced by a variety of factors including the candidates experience their education and the work location. Available benefits include medical dental vision & 401k.

About Us

Rehlkoproudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlkomatching and more!

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.

Our Values

Curiosity Seek learn share

Trust Go farther together

Pace Focus to go faster

Excellence Find the win every day