Industrial Customer Support

Smyrna, GA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Customer Support Specialist plays a key role in helping the sales team operate efficiently and effectively by providing administrative customer and technical support. Responsibilities include tasks related to managing customer accounts processing orders streamlining the sales process and ensuring customer satisfaction.

Key Responsibilities

Administrative Support

Organize and maintain sales documents customer records and contracts.

Prepare sales proposals and quotes.

Customer Interaction

Serve as the first point of contact for customers answering queries and handling basic product or service information.

Manage order processing ensuring orders are accurate and delivered on time.

Track customer interactions and update CRM systems with relevant details.

Support with Product and Market Knowledge

Stay updated on product features updates and market trends to assist sales staff and customers.

Train new sales team members on administrative processes CRM systems and product/service offerings.

Communication with Other Departments

Liaise with departments such as production finance and logistics to ensure smooth sales operations.

Collaborate with finance to process invoices and follow up on pending payments.

Coordinate with the logistics team to handle order fulfillment issues and returns.

Skills Required

Excellent Communication Skills: For clear efficient communication with customers and internal teams.

Organizational Abilities: Managing records schedules and workflows with attention to detail.

CRM Knowledge: Familiarity with CRM systems like Salesforce HubSpot or Infor LN for tracking sales activities.

Customer Service Orientation: A customer-first approach to building and maintaining client relationships.

Problem-Solving Skills: Quick thinking to resolve customer and operational issues.

Minimum 3-years in customer service and or data entry

Customer Support Specialist plays a key role in helping the sales team operate efficiently and effectively by providing administrative customer and technical support. Responsibilities include tasks related to managing customer accounts processing orders streamlining the sales process and ensuring cu...