Project Manager and Client Support Manager
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Job Location:
Farmers Branch, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Team Leadership
Lead mentor and manage Project Managers and Client Support to ensure a unified high-performing team.
Set clear goals provide feedback and drive a positive collaborative culture.
Oversee weekly WIP reporting and act as the main point of escalation for complex issues.
Operational Excellence
Review and ensure accuracy of quotes jobs and order allocation within company guidelines.
Oversee quoting invoicing payment requests and processing for standard and custom projects.
Track customer orders from entry to delivery and maintain stakeholder communication.
Develop and implement customer-centric processes that improve efficiency and satisfaction.
Cross-Functional Collaboration
Serve as liaison between Client Support Sales Production and other departments.
Support Sales with inquiries and quoting needs; assist in resolving product issues.
Provide feedback to management and Product Managers on process improvements and product changes.
Training & Development
Partner with People Operations to deliver structured onboarding and upskilling for the team and relevant departments.
Business Improvement
Work with leadership to refine policies improve workflows and drive operational efficiency.
Analyse product- and process-related issues to identify improvement opportunities.
Qualifications :
- Excellent communication and interpersonal skills.
- Professional organised logical and efficient manner.
- Intermediate computer skills (Word and Excel) with accurate typing ability.
- Strong numeracy skills.
- Accountability for tasks and ensuring that timelines are met.
- High level of customer service.
- 3 Years Management Expereince in relevant field
Additional Information :
Salary: $110000
Why Baresque
Join a global company with a boutique spirit where creativity meets commercial drive.
Work with design-forward sustainable products trusted by architects and designers worldwide.
Be part of a supportive international team that values innovation trust and excellence.
#BSQ
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
B+G, a division of the Baresque Group, is a renowned Australian brand specializing in exceptional commercial furniture for public spaces. With nearly 30 years of experience, B+G designs and produces furniture that fosters connection and enhances environments. As part of the Baresque G ... View more
