Field Service Engineer

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Field Service Engineer East or West Japan

Position Summary
The Field Service Engineer will provide high-quality technical service and support for laboratory instrumentation across the East or West Japan region. The role includes installation maintenance troubleshooting and system upgrades with a strong focus on imaging solutions network configuration and remote services. The position is home-office based and reports to the regional service leadership team. Success in this role requires strong customer support skills and the ability to meet service-related KPIs and revenue objectives.

Key Responsibilities

Perform on-site preventative maintenance repairs system diagnostics and product upgrades to ensure optimal instrument performance and customer satisfaction.
Install imaging and related laboratory systems including configuration of network connectivity and system integration.
Accurately complete service reports expense submissions parts/stock management and related documentation using internal systems such as Salesforce.
Collaborate closely with product specialists business units and other service engineers to enhance product reliability and technical support processes.
Support the sales organization through basic user training system demonstrations and assistance with installation and implementation projects.

Required Qualifications

Minimum 3 years of experience in field service engineering or clinical engineering.
Ability to read and write in English for email communication and technical documentation (translation tools may be used).

Preferred Qualifications

Experience in the medical device sector.
Knowledge of pathology or laboratory diagnostic equipment.
Educational or practical background in IT/network technology mechanical engineering or electronics.

Job DescriptionField Service Engineer East or West JapanPosition SummaryThe Field Service Engineer will provide high-quality technical service and support for laboratory instrumentation across the East or West Japan region. The role includes installation maintenance troubleshooting and system upgra...