Account Associate Driver and Vehicle Group

Internal Job Title: Account Associate
Job Type: Permanent Full-Time
Job Location: 18 Auriga Drive Ottawa ON
Work Model: Hybrid

Position Summary

As an Account Associate in our North American business development team you will support our Driver and Vehicle based business development activities in an administrative capacity providing contract oversight and looking after the day-to-day requirements of you assigned customer accounts while also executing process related activities that support existing customers and enable the pursuit of new business.

Responsibilities

Customer Relationship Management

• Build strong working level relationships with our customers and provide top-notch customer service by addressing their inquiries expediently and effectively and escalating to appropriate internal stakeholders as required.
• Manage the sales inquiry design brief sales order and delivery request processes for your assigned customers.

Contract and Deliverable Management

• Maintain a tracking spreadsheet for all contract deliverables monitor deliverable fulfillment and accurately invoice customers against key deliverables and provide regular status reports.

Inventory and Production Monitoring

• Monitor inventory levels production and delivery requirements to ensure that delivery schedules are on-track and pro-actively communicate any potential issues to the team.

Business Development Support

• Support new business pursuits by assisting with request for proposal (RFP) preparation assembly and delivery and monitor progress on relevant projects and change requests.
• Maintain business development directories and ensure they are up to date with all relevant contract commercial and financial information.

Qualifications :

Education and Knowledge and Experience

• Bachelors degree in Business Administration (or related field) or an equivalent combination of relevant education and years of work experience

• Proficiency in MS O365

Experience

• Previous administrative and/or customer service experience is an asset

Soft Skills and Characteristics

• Interpersonal skills
  • Communication teamwork and collaboration relationship building
• Organization/time management/prioritization skills
• Attention to detail
• Growth mindset
• Self-directed
• Adaptable

Mandatory Requirements

• Language: Fluency in English (reading writing speaking); Fluency in French is an asset
• Work Hours: Ability to work outside of normal business hours as required
• Travel: Ability to travel internationally approx. 2-4 weeks/year
• Security Clearance: Ability to obtain (in a timely manner) and maintain Government of Canada Secret (Level II) security clearance.

Additional Information :

Canadian Bank Note Company (CBN) is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We are proud to be an equal opportunity employer and do not discriminate on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other legally protected status.

We provide equal employment opportunities to all individuals including women Indigenous Peoples persons with disabilities visible minorities and members of the 2SLGBTQ community. Our commitment to equity extends to all aspects of employment including recruitment hiring promotion compensation benefits training and development. As part of our commitment to providing an inclusive barrier free selection process we ask that if you are contacted regarding the competition for this position you advise the interview coordinator or any accommodation measures you may require.

At CBN we value the unique perspectives and experiences that each employee brings to our organization and we are committed to maintaining a workplace that reflects the diverse communities we serve. We believe that diversity and inclusion drive innovation and success and we strive to create an environment where every employee can thrive and contribute to our collective goals.

Remote Work :

No

Employment Type :

Full-time