Team Leader Customer Service
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
- Answering customer inquiries by telephone and e-mail and support Sales Labs and Project Management in the customer communication
- Initiating lab cost estimations monitoring deadlines and follow-up as base for quotations
- Preparation and sending of quotations and order confirmations including follow-up communication with customers
- Arranging prepayments invoices and credit notes for laboratory testing marketability production monitoring document deposits and routine inspections.
- Maintenance of ERP data including customer contact and product data
- Contribute to continues improvement of process flows and interfaces between the different functions and support the development of the ERP-System
- Sending test reports and certificates to clients
- Working closely with Sales Executives in the inquiry and quotation phase
- Providing active support to Sales Marketing Certification Labs Project Management and Accounting in the clarification of internal and external issues within the scope of the tasks listed above.
- Processing dunning
- Assisting in the telephone service in the absence of the responsible switchboard person
- The current Management Hand Book is used as a basis.
Qualifications :
- Completed commercial apprenticeship Kaufmann / -Frau EFZ or at least 3 years of experience in a similar position
- Minimum 3 years proven experience in a similar field
- Ability to communicate well with all organizational levels of our customers
- MS-Office skills and ERP skills
- Fluent English and German and French as an advantage
- Analytical structured way of thinking and acting
- Social skills
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Cement Plant
- Account Payable
- Bidding
- Electrical Engineering
- Kpo
- Architecture
About Company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eur ... View more
