Associate Renewal Account Manager

What you get to do in this role:

• Partner with Field Sales to support renewal touch points with the customer.
• Identify customer needs demonstrating account management skills to guide renewal closure.
• Understand ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
• Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
• Provide regular and accurate updates on renewal status to management and escalate when needed.
• Support customer conversation around renewal readiness timing and general customer needs.
• Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
• Create & present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
• Coordinate with Legal Deals Desk and Sales Operations to obtain approvals and finalize executable OF.
• Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 3 years demonstrated success in a Renewal Account Management or Customer Success capacity.
• Experience managing customer retention and adoption of a SaaS product for a territory.
• Good customer management skills including sales account management and customer service.
• Personal initiative to identify areas of process improvement and efficiency.
• Strong work ethic and quota achievement.
• Experience with a SaaS model focused on enterprise software preferred.

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time