Customer Service Officer
Share
Job Location:
Alexandria - Australia
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Join SGSs Environmental Health & Safety (EHS) team as our Client Service Officer this is a Full-Time role based in Alexandria NSW working hours 11am7pm. Play a key role in delivering exceptional client service across our soil water and air testing operations. This is a great opportunity for someone who enjoys building relationships solving problems and supporting essential sample receipt and dispatch processes.
About the Role
As our Client Service Officer in Alexandria youll be the first point of contact for EHS clients. Youll manage incoming and outgoing samples support laboratory workflows and provide timely professional communication to ensure an excellent client experience.
Responsibilities include however are not limited to:
- Deliver high-quality support to clients couriers and internal teams ensuring smooth receipt and dispatch of samples.
- Build and maintain strong relationships with existing and potential clients; keep clear records of meetings and discussions.
- Prepare or organise quotations and assist clients with enquiries about samples turnaround times and service status.
- Monitor KPIs for Alexandria clients and work closely with team leaders to resolve issues before they impact service delivery.
- Receive sort label store and repack samples completing all required checks and registrations accurately.
- Collect samples from client sites and conduct on-site sampling following approved procedures.
- Use PPE correctly and report any unsafe conditions immediately.
Qualifications :
What Were Looking For
- A scientific qualification (Diploma or Tertiary) or minimum 2 years of relevant experience.
- Experience in an environmental laboratory or client services environment (preferred).
- Ability to obtain certifications/work permits such as a white card or MSIC (if required).
- Physically capable of handling samples (1015kg) and comfortable being on your feet for extended periods.
- Current drivers licence with a good driving record.
Additional Information :
WHY WORK FOR SGS
Working at SGS means joining an innovative Global company. Here are some of the benefits to working for SGS.
As a company we have embraced the shift to flexible work
Sustainability is embedded in our culture and the way we do business
Paid parental leave
Paid time for volunteering day and blood donations
Corporate health & wellbeing offers
Ongoing learning & development
Career development opportunities (Nationally and Globally)
SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback
COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce we encourage applications from people of all ages nationalities abilities and cultures including Aboriginal and Torres Strait Islander peoples the LGBTQI community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong innovative and forward-thinking workplace.
SGS Australia acknowledges and pays respect to the past present and future Traditional Custodians and Elders of this nation and the continuation of cultural spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
