Guest Service Agent
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Job Location:
Sunshine Coast - Australia
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Guest Service Agent at Novotel Sunshine Coast Resort you will be the first point of contact for our guests and play a key role in shaping their overall experience. From arrival to departure your professionalism attention to detail and commitment to exceptional service will ensure every guest enjoys a seamless and memorable stay.
What Youll Be Doing
- Welcome guests with warmth and professionalism ensuring smooth arrivals and departures
- Handle guest enquiries and phone calls efficiently and with genuine care
- Promote Accors loyalty program by highlighting perks and encouraging sign-ups
- Support occupancy and revenue goals through confident upselling and cross-selling
- Collaborate with other departments to deliver exceptional guest-focused service
If youre passionate about hospitality thrive in a team environment and love creating feel-good moments for others this is your chance to grow your career in one of Queenslands most iconic resort destinations.
Qualifications :
What Were Looking For:
- Previous experience in a hotel front office or customer-facing hospitality role
- Confident using Microsoft Office; familiarity with Opera Cloud is highly regarded
- A strong guest-focused mindset with great attention to detail
- Self-motivated and proactive with the ability to thrive in a dynamic fast-paced environment
- Excellent communication skills both written and verbal
- Flexibility to work a rotating roster including weekends and public holidays
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
