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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

1. Develop customized coding software integration perform analysis configure solutions using tools specific to the project or the area.

and participate in the development testing implementation maintenance and support of highly complex solutions in adherence to company standards including robust unit testing and support for subsequent release testing.
non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
in and maintain security controls and monitoring in support of company standards.
lead moderately complex projects and participate in larger more complex initiatives.
complex technical and operational problems. Act as a resource for teammates with less experience
oversee the work of a small team.
an Agile environment: Responsible for delivering high quality working software and automating manual/reusable tasks working directly and engage with the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for design developing and maintaining automated unit testing and supporting integration and functional testing. Responsible for providing automated monitoring capabilities providing warranty support and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.

QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Degree and four to seven years of experience or equivalent education and software engineering training or experience
-depth knowledge in information systems and ability to identify apply and implement IT best practices
of key business processes and competitive strategies related to the IT function
to plan and manage projects and solve complex problems by applying best practices
to provide direction and mentor less experienced teammates. Ability to interpret and convey complex difficult or sensitive information

Preferred Qualifications:

Job Responsibilities:

• Partner with business and technical teams to gather document and analyze business requirements for Salesforce Sales Cloud Marketing Cloud and other initiatives.
• Ability to work independently and analyze distributed and cloud systems like SQL ETL Salesforce execute SQL queries in different database systems SOQL queries in Salesforce and perform gap analysis.
• Deliver mapping documents and other technical requirement documents.
• Analyze business requirements and compare them against Salesforce/ source data structures to confirm alignment and identify any gaps or inconsistencies.
• Validate developer- loaded data in Salesforce by detailed checks to ensure accuracy completeness and compliance with defined requirements.
• Collaborate with cross-work-stream teams to review refine and finalize business and technical requirements.
• Develop comprehensive Business Requirement Documents (BRDs) Product Requirement Documents (PRDs) User Stories and User Acceptance Criteria in collaboration with Product and Engineering teams.
• Build user journeys process flows and system diagrams to visualize and communicate business processes and solution designs.
• Support the backlog management and grooming process ensuring clear prioritization and alignment with business goals.
• Collaborate with engineering and QA teams during development and UAT to validate solutions meet business expectations.
• Maintain accurate and updated documentation using Confluence and track development progress using Jira.
• Serve as a subject matter expert on Salesforce capabilities and data flows identifying opportunities to optimize business processes and system usage.
• Support change management end-user training and documentation as part of new feature rollouts and enhancements

Qualification:

• 6-8 years of professional experience as an IT Business Analyst or Business System Analyst preferably supporting Salesforce CRM platforms (Sales Cloud and/or Marketing Cloud).
• Strong proficiency in Jira and Confluence for requirements tracking and documentation.
• Proven experience in creating BRDs PRDs user stories acceptance criteria and process documentation.
• Demonstrated ability to build user journeys workflows and diagrams using tools such as System Architect Visio.
• Strong communication presentation and documentation skills able to clearly convey complex information to both technical and non-technical audiences.
• Experience preparing executive-ready PowerPoint decks and managing deliverables via Smartsheet or similar tools.
• Working knowledge of Salesforce platform capabilities data model and integration patterns.

Top Requirements

Themust-have requirementsfor this BSA role are:

• Experience with ETL technologies like Informatica or Talend
• Experience withSalesforce Platform SOQL queries.
• Understanding of Salesforce REST APIs
• Experience with Microsoft SQL DB2 data querying and reporting tools.
• Understanding of digital banking operations API XML JSON CSV and system integrations.
• Experience working withprojects following Agile framework.
• Experience with Agile tooling like Gitlab Rally/JIRA/Confluence

Business & Communication Skills

• Strongcommunication and relationship-buildingskills
• Ability tobridge business and technical teams

Hands-On Expectations

• Cantranslate and validate requirements in Salesforce
• Salesforce SOQL querying and Salesforce data model and data analysis
• SQL querying and Database data and data model analysis
• Job development using Informatica or Talend
• Ideally hashands-on Salesforce or prior system integration experience
• Can performbusiness-level QAand test their documented stories

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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