Technical Service Representative

Join our growing team at TBEI in Lake Crystal MN! We are currently looking for a Technical Service Representative to better support our customers. Apply today!

Job Summary: Responsible for meeting customer needs by:

• Resolves warranty issues while maintaining a positive and professional relationship with customers
• Responsible for meeting customer needs by providing technical support and problem solving
• Works closely with Engineering and Production to solve customer issues/complaints
• Supports Warranty Administrator by Processing RMAs and vendor returns
• Works with quality department and corrective action process to ensure the company maintains a high level of quality at every level
• Communicates vendor warranties with quality department to ensure vendors maintain high quality standards on products they supply
• Inform distributors of warranty infractions and work cohesively to prevent future false warranty claims
• Other duties as assigned

Tools Used: Computer eDrawings MS Office software Syteline etc.

Environment: Office area production floor and occasionally distributor locations

Job Requirements:

1. 2-5 years of experience in Heavy Equipment or Automotive Service environment.
2. Ability to communicate with customers or service technicians to trouble-shoot ongoing issues. deal effectively with customers promoting positive company image using strong communication skills.
3. Understands electrical schematics engineering drawings pneumatic systems and hydraulic systems.
4. Computer proficiency with business operating system and MS Office software.
5. Independent decision making and problem solving skills whether working individually or as a team.
6. Technical knowledge (hydraulics steel chassis etc.) and strong technical reasoning abilities.
7. Strong product knowledge preferred (ie hydraulics/pneumatics hoists bodies electrical etc)
8. Ability to continuously evaluate systems for most efficient usage customer friendliness communication enhancement and strive for continuous process improvements.
9. Company knowledge (warranty procedures company history product line sales and design procedures).
10. Detail orientated and ability to remain focused while phone calls and distractions are present.
11. Ability to attend and participate in required company meetings.
12. Must be a team player with high integrity and a strong work ethic.

Additional Job Information:

• Wage Expectations: $22.00 to $32.00 per hour
• Pay: This is a non-exempt hourly position and employees are paid on a bi-weekly basis
• Typical Schedule: Five (5) Eight (8) hour days M-F Overtime may be available on Saturdays
• Location: On Site 52182 Ember Road Lake Crystal MN 56055
• Travel: Up to 20%

Benefits:

Employees are eligible on the 1^st of the month following the completion of 30 days of employment for:

• Medical
• Dental
• Vision

• Dependent Care Reimbursement Account Health Care Reimbursement Account Health Savings Account (HSA) (if enrolled in eligible health plan) Limited-Purpose FSA (if enrolled in eligible health plan and HSA

• Employee Assistance Program (EAP)
• PTO / Holidays
• Company Paid Life Insurance Policy for each full-time employee in the amount of $20000.00.
• Voluntary Life Insurance for Employees their spouse (or domestic partner) and their children
• Company Paid Short-term disability (STD) & Long-term disability (LTD)

Employees are eligible for the following benefits as of their first day of employment:

• 401(k) with partial company match
• 100% vested immediately.

Required Experience:

Unclear Seniority