Healthcare Operations Manager

Description: Employed in the position of Healthcare General Operative working within the GDP Warehouse environment to ensure that all Healthcare products are handled and stored in accordance with current GDP best practices.

Healthcare Manager Job-Specific Tasks and Duties: This section lists job-specific tasks and duties such as the ones listed below that are completed on a regular basis by the Healthcare Manager. 

• Conduct all GDP tasks as they relate to the district facility type and GDP Customer requirements that are outlined in the QA & Customer SOP
• In Expeditors owned or leased facilities ensure that facilities and equipment are maintained to GDP standards
• Take responsibility for ensuring that all risks that may impact GDP activities or customer product are risk assessed.
• Report any security issues to the site security manager.
• Ensure all facility exits are secure preserving security temperature-controlled areas and rodent control.
• Ensure that any non-compliant stock is physically segregated and act on instructions from the GDP CR to Quarantine Returned Rejected Recalled or Falsified Products in line with company procedures.
• Ensuring that the Premises and Equipment are up to the required GDP standards of cleanliness through the continued upkeep of the cleaning program. Report any sightings of pests or rodents.
• Approved Quality Agreements and Service Level Agreements are adhered to in line with the Customer SOP.
• Ensure compliance with agreed customer requirements as documented in the Customer SOP.
• Ensure that only GDP approved Service providers are used when requested by the customer.
• Work with Branch CR to Manage Corrective Actions and Preventive Actions (CAPA) to ensure that the appropriate actions are documented and implemented correctly and timely.
• Ensure that customers have been informed in writing of any issues with shipments.
• Lead GDP initiatives in the district as they relate in the office operations & warehouse.
• Attend conference calls with the Healthcare Regional Team as required.  
• Participate in departmental and other meetings at the district as appropriate to discuss GDP Compliance in operations. 
• Participate in the District BCP review where Warehouse/storage contingency plans are applicable.
• Engage with Account Managers of district GDP Customers supporting on GDP quality topics.
• Primary point of contact for strategic RFQs with Product GEO and CHQ Pricing teams.
• Work closely with Vertical team to understand thermal packaging capabilities and help to incorporate into unique solutions for Expeditors and our customers.
• Thermal Packing and TC Equipment management (Datalogger Thermal Equip Cargo Signal)
• Oversee Transition and Implementations for Healthcare customers.
• Assure key Healthcare attributes are included into SOPs and operational processes.
• Develop a strong understanding working with Vertical team and Product of core carrier capabilities maintain capability matrixs and align carrier strengths with Expeditors and our customers needs. Work closely with carriers on executing unique strategic solutions that benefit Expeditors and our customers.

Expeditors Key Performance Expectations:

Exceptional Customer Service: Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).

Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.

Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication: Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to co-workers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.

Culture: Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Personal Growth and Development: Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

Operational Process Standards (OPS):Expeditors Operational Process Standards (OPS) are in place to ensure we are providing consistent and quality services to our customers. Operators must maintain a thorough working knowledge of the latest GDP OPS versions guiding our employees to meet our documented standard processes and identification of where there may be risk to the quality of our services being provided to our customers.

Warehouse GDP Compliance: Adhere to local and standard GDP requirements identifying required actions according to GDP standards as documented in the Operational Process Standards (OPS).

GDP Document Control: Ensure that all current version documents are used recorded and retained in compliance with OPS and local regulations. The use of Expeditors systems enforced as standard practice. Complete any GDP documents that relate to the storing picking and distribution of Healthcare Products in compliance with Good Documentation Practice.

Internal and External GDP Audits: Take part in external Customer or Regulatory Audits. Perform self-assessments according to GDP standards as documented in GDP OPS. Communicate the results of all internal and external audits.

Incident Reporting: The Healthcare Operations Manager must be informed when any issues arise in relation to healthcare products that may not comply with agreed customer or regulatory standards. Report immediately to the Healthcare Representative any suspicion of Falsified/ Counterfeit products.

GDP Training: Ensure GDP Trainings are current and compliant in line with Expeditors GDP Training Map and GDP regulation.

Customer Service: Oversee onboarding new Healthcare Customers work with T&I to align the Customer SOP as it relates to Healthcare/GDP. Consider network business communicate any and all instructions as they relate to our network. Coordinate implementation of Quality Technical Agreements and Service Level Agreements collaborating with the Healthcare group and Expeditors legal department for approval.

Physical Demands: 

• Use of standard office equipment - computer with keyboard and mouse phone fax/copy/scan machine etc.
• Write with pencil/pen/marker.
• Functions performed primarily standing and driving a forklift truck.

Qualifications :

Strong Air Product Expertise. Global logistics industry knowledge

• Good time management
• Fluent in English
• Professional oral and written communication skills in English and in the local language
• Facilitation & communication skills
• Problem solving skills.
• PC skills including Microsoft Excel PowerPoint and Word
• Process analysis skills
• Competent goal setting skills
• Good Distribution Certification

Additional Information :

Expeditors offers excellent benefits

• Paid Vacation Holiday Sick Time
• Health Plan: Medical Prescription Drug Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Employee Referral Program Bonus
• Expected compensation $65000 - $72000 eligible for bonus

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time