IT End User Services Analyst

Mandaluyong - Philippines

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

JOB SUMMARY:

The End user computing (EUC) teams responsibilities are providing the necessary IT hardware and software for Vertiv internal and external customers and supporting these during their lifecycle. Hardware (HW) includes desktop laptop printer mobile phone and peripherals. Software (SW) includes Vertivs Standard Operating Environment (SOE). IT support also involves connectivity between HW/SW and the network.

JOB RESPONSIBILITIES:

Provide IT support for internal and external end-users in PH and Southeast Asia sites (Thailand Vietnam Korea Pakistan Cambodia Myanmar). Responsible for troubleshooting system/machine problems related to PC hardware software operating systems and business as escalation for ServiceDesk.
Build configure re-image setup update repair upgrade and maintain end-user computing devices (computers and mobile devices) to meet Vertivs compliance and security policies.
Responsible for monitoring ServiceNow incident and catalog request tickets and resolving within a reasonable amount of time ensuring SLA are met.
Coordination with relevant parties (external vendors-warranty claims/contractors) and internal teams (other IT towers) to accomplish assigned tasks.
Extend shift hours to support high-priority incident tickets backup to members on leave and perform other duties or ad hoc tasks that Vertiv IT management may require.
Participate and commit to delivering team projects local/regional/global
IT asset disposal - sorting and boxing of the IT peripherals accessories desktops and laptops for disposal. Removal of a long-term asset from the companys records.
Documentation - updating ServiceNow/Team records/registers creating user guides updating Standard Operating Procedures (SOP)
Keeping up to date with relevant technologies

JOB QUALIFICATIONS:

Bachelor of Science in Computer Science
In-depth knowledge of Microsoft Windows client operating systems 11 10 8 7 / Windows & Microsoft Office up to Office 365 Suite.
Experience with Microsoft Active Directory software tools
Considerable networking experience in TCP/IP Ethernet cabling switch and router basics WIFI VPN
Hardware troubleshooting and issue resolution of computers mobile phone printers and other peripherals
Software installation and issue resolution
Use of different types of remote-control software for remote troubleshooting
Experience in ticketing system such as ServiceNow or other Help Desk platforms
Customer-minded personality and always striving to deliver great and positive customer experience
Team player ability to work well in a team environment at all levels
Problem solver ability to solve complex problems and identify root cause
Proficient in verbal and written communications. Also able to communicate complex IT issues to non-technical
Can work under effectively under pressure and with minimal supervision

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Think Big and Execute
Act With Urgency
Own It
Drive Continuous Improvement
Promote Transparent and Open Communication
Learn and Seek Out Development
Foster a Customer-First Mindset
Lead by Example

Required Experience:

DescriptionJoin a High-Performance Culture That Drives Innovation and ExcellenceAt Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the deman...

Description

Join a High-Performance Culture That Drives Innovation and Excellence

Why Vertiv

High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

JOB RESPONSIBILITIES:

Provide IT support for internal and external end-users in PH and Southeast Asia sites (Thailand Vietnam Korea Pakistan Cambodia Myanmar). Responsible for troubleshooting system/machine problems related to PC hardware software operating systems and business as escalation for ServiceDesk.
Build configure re-image setup update repair upgrade and maintain end-user computing devices (computers and mobile devices) to meet Vertivs compliance and security policies.
Responsible for monitoring ServiceNow incident and catalog request tickets and resolving within a reasonable amount of time ensuring SLA are met.
Coordination with relevant parties (external vendors-warranty claims/contractors) and internal teams (other IT towers) to accomplish assigned tasks.
Extend shift hours to support high-priority incident tickets backup to members on leave and perform other duties or ad hoc tasks that Vertiv IT management may require.
Participate and commit to delivering team projects local/regional/global
IT asset disposal - sorting and boxing of the IT peripherals accessories desktops and laptops for disposal. Removal of a long-term asset from the companys records.
Documentation - updating ServiceNow/Team records/registers creating user guides updating Standard Operating Procedures (SOP)
Keeping up to date with relevant technologies

JOB QUALIFICATIONS:

Bachelor of Science in Computer Science
In-depth knowledge of Microsoft Windows client operating systems 11 10 8 7 / Windows & Microsoft Office up to Office 365 Suite.
Experience with Microsoft Active Directory software tools
Considerable networking experience in TCP/IP Ethernet cabling switch and router basics WIFI VPN
Hardware troubleshooting and issue resolution of computers mobile phone printers and other peripherals
Software installation and issue resolution
Use of different types of remote-control software for remote troubleshooting
Experience in ticketing system such as ServiceNow or other Help Desk platforms
Customer-minded personality and always striving to deliver great and positive customer experience
Team player ability to work well in a team environment at all levels
Problem solver ability to solve complex problems and identify root cause
Proficient in verbal and written communications. Also able to communicate complex IT issues to non-technical
Can work under effectively under pressure and with minimal supervision

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Think Big and Execute
Act With Urgency
Own It
Drive Continuous Improvement
Promote Transparent and Open Communication
Learn and Seek Out Development
Foster a Customer-First Mindset
Lead by Example

Required Experience:

Key Skills

IT Experience
SAP Materials Management
SAP SuccessFactors
Agile
Business Analysis
SAP
Requirements Gathering
SAP Finance & Controlling
SAP Supply Chain Management
SAP S/4HANA
SDLC
Oracle

Apply Now

About Company

Vertiv Group

Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more

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