Management Trainee GCC- Gsuite Experts Trust and Safety

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

We are inviting applications for the role of Management Trainee Work Force Management (WFM)
Responsibilities
Will act as a liaison between the GCC and Site WFM teams.
Communication and Presentations Skills: Should be able to communicate well with the clients and be able to present data post analysis
Administration of communication to and from Operations and other support departments
Collection and analysis and reporting of historical center/agent performance statistics
Problem Solving: Should be tactical and be able to solve day to day operational challenges and should be able to understand delivery metrics

Role specific Responsibility
Data Visualization: Develop data visualizations that effectively communicate business insights and trends.
Data Analysis: Analyse complex data sets to identify trends opportunities and challenges.
Collaboration: Collaborate with stakeholders to understand business requirements and deliver GSuite solutions that meet their needs.
Collaboration: Collaborate with cross-functional teams to understand business requirements and deliver cloud-based solutions that meet their needs.
Data Analysis: Analyzing customer behavior tracking website traffic and monitoring key performance indicators
Business Intelligence: Creating interactive dashboards and reports for business insights and decision-making
Data Visualization: Visualizing complex data in a clear and engaging way for presentations reports and web applications

Technical Skills:

Google Charts: A free tool that provides customizable charts multiple chart types and real-time data updates. Its perfect for creating embeddable charts for websites and applications.
Google Data Studio: A free tool for building interactive dashboards and reports. It integrates well with various data sources including Google BigQuery.
Looker: A business intelligence and data visualization platform acquired by Google. Its ideal for advanced data analytics and visualization offering model-driven exploration with strong governance.

Good to Have:
Certifications: Google Analytics certification or other relevant certifications.
Industry Experience: Experience working in a specific industry
Advanced Analytics: Experience with advanced analytics tools and techniques such as predictive analytics or machine learning.

Qualifications we seek in you!
Minimum qualifications
Any Graduate (PG added advantage)
Knowledge of Contact Centre methodologies and operational principles
Excellent communication skills
High level of accuracy and attention to detail

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.